This report presents the results of our self-initiated audit of the efficiency of operations at the New Orleans Processing and Distribution Center (P&DC) in New Orleans, LA. We judgmentally selected the New Orleans P&DC based on a review of first and last mile failures; overtime; overall scanning performance; and late, canceled, and extra trips. The New Orleans P&DC is in the Southwest Processing Division and processes letters, flats, and parcels. The New Orleans P&DC services multiple 3-digit ZIP Codes in urban and rural communities.
Our objective was to evaluate the efficiency of operations at the New Orleans P&DC. To accomplish our objective, we focused on four audit areas: mail clearance times; delayed mail; late, canceled, and extra outbound trips; and load scans. We reviewed Surface Visibility Web data for late, canceled, and extra trips, as well as load scans for the period from May 1, 2022, to April 30, 2023. Further, we identified mail clearance time goals for the New Orleans P&DC and compared them with operations shown in the Run Plan Generator report. During our site visit from June 12 to 15, 2023, we interviewed P&DC management and observed mail processing and dock operations.
USPS Proposed Resolution
Document Priority Mail Express delays in the Mail Arrival Quality/Plant Arrival Quality system and coordinate with the Louisiana District Manager to resolve the Priority Mail Express issues.
Develop and implement a process to verify delayed mail count procedures are followed.
Coordinate with plant management to train clerks and supervisors at the New Orleans Processing and Distribution Center on proper mail flow procedures in processing operations and verify these procedures are followed.
Initiate the corrective action process with contractors not meeting their delivery schedules, as required by the Postal Operations Manual.
Coordinate to develop and implement a plan to verify load scanning at the New Orleans Processing and Distribution Center is consistently completed in accordance with policy.
Verify all drivers are using wheel chocks at the New Orleans Processing and Distribution Center.