Arizona-New Mexico District: Delivery Operations in the Phoenix, AZ area
During the week of January 13, 2025, we performed a self-initiated audit at the Phoenix and West Valley Processing and Distribution Centers (P&DC) and five delivery units serviced by the P&DCs. The delivery units included the Boulder Hills, Mesa Four Peaks, and Scottsdale Stations; Avondale Goodyear Main Post Office; and Sunnyslope Carrier Annex in the Phoenix, AZ area.
We issued individual reports for the five delivery units and two P&DCs. We will also issue another report summarizing the results of our audits at all five delivery units with specific recommendations for management to address.
The audit team identified deficiencies in all five areas we reviewed affecting mail delivery and property conditions.
|
Controls Reviewed |
Deficiencies Identified – Yes or No |
||||
|---|---|---|---|---|---|
|
Boulder Hills Station |
Mesa Four Peaks Station |
Scottsdale Airpark Station |
Avondale Goodyear Main PO |
Sunnyslope Carrier Annex |
|
| Delayed Mail |
Yes |
Yes |
Yes |
Yes |
Yes |
| Package Scanning |
Yes |
Yes |
Yes |
Yes |
Yes |
| Arrow Keys |
Yes |
Yes |
Yes |
Yes |
Yes |
| Carrier Separations and Transfers |
No |
No |
No |
No |
No |
| Property Conditions |
Yes |
Yes |
No |
Yes |
Yes |
| Other Issues |
Yes |
Yes |
No |
No |
No |
We identified deficiencies in three of the four areas we reviewed that affected the efficiency of operations at the Phoenix and West Valley P&DCs. We also identified other issues related to safety and preventative maintenance at the West Valley P&DC.
| Audit Area | Issues Identified | |
|---|---|---|
| Phoenix | West Valley | |
| Clearance Times |
|
|
| Delayed Mail |
X |
X |
| Late, Canceled, and Extra Outbound Trips |
X |
X |
| Scan Compliance |
X |
X |
| Other Issues |
|
X |
