Ohio 1 District: Delivery Operations in the Cleveland, OH, Area
During the week of September 22, 2025, we performed a self-initiated audit at the Cleveland Processing and Distribution Center (P&DC) and three delivery units serviced by the P&DC. The delivery units included Station B, Cleveland Heights Station, and Shaker Heights Station in Cleveland, OH.
We issued individual reports for the three delivery units and the P&DC. We also issued another report summarizing the results of our audits at all three delivery units with specific recommendations for management to address.
The audit team identified deficiencies in five of the areas we reviewed affecting mail delivery and property conditions at the three delivery units.
| Controls Reviewed | Deficiencies Identified – Yes or No | ||
|---|---|---|---|
| Station B |
Cleveland Heights |
Shaker Heights Station |
|
| Delayed Mail |
Yes |
Yes |
Yes |
| Package Scanning |
Yes |
No |
Yes |
| Arrow Keys |
Yes |
No |
Yes |
| Carrier Separations and Transfers |
No |
No |
No |
| Voyager Card Transactions |
Yes |
Yes |
No |
| Property Conditions |
Yes |
Yes |
Yes |
We identified deficiencies in five of the seven areas we reviewed that affected the efficiency of operations at the Cleveland P&DC.
