Taking a business in a new direction is difficult, and the larger the business, the harder the undertaking. For an institution like the Postal Service with over 600,000 employees and 31,000 retail offices, it can be especially daunting. Disruptions in the consumer market are forcing USPS to move in a new direction. As its customers become increasingly focused on packages rather than letters, the Postal Service must adapt to a disrupted business model. Luckily, there are a wealth of examples, bot