Background 

The U.S. Postal Service’s mission is to provide timely, reliable, secure, and affordable mail and package delivery to more than 160 million residential and business addresses across the country. The U.S. Postal Service Office of Inspector General  reviews delivery operations at facilities across the country and provides management with timely feedback in furtherance of this mission. 

This interim report presents the results of our self-initiated audit of delivery operations and property conditions at the Sherman Oaks Branch in Sherman Oaks, CA. The Sherman Oaks Branch is in the California 3 District of the WestPac Area and serves about 58,140 people in ZIP Codes 91403 and 91423, which are considered urban communities. The unit also services ZIP Code 91413 for Post Office Box routes.