Spring 2024 Semiannual Report to Congress
The Office of Inspector General is tasked with ensuring efficiency, accountability, and integrity in the U.S. Postal Service. We also have the distinct mission of helping to maintain confidence in the mail and postal system, as well as to improve the Postal Service's bottom line. We use audits and investigations to help protect the integrity of the Postal Service. Our Semiannual Report to Congress presents a snapshot of the work we did to fulfill our mission for the six-month period ending March 31, 2024. Our dynamic report format provides readers with easy access to facts and information, as well as succinct summaries of the work by area. Links are provided to the full reports featured in this report, as well as to the appendices.
A Message from the Inspector General
Over the past six months, the Postal Service has begun to rapidly roll out changes to its mail processing, transportation, and delivery networks, as well as other initiatives related to its 10-year Delivering for America (DFA) plan. While the Postal Service must be able to evolve to meet its statutory mandate, it is essential that it continues to provide reliable and affordable mail service.
Our oversight of DFA initiatives plays a critical role in ensuring the public continues to be served. Employing both data analytics and site visits, we have been able to quickly respond to the growing concerns that network changes are causing mail delays in certain geographical areas. Our work covers a wide range of other DFA-related initiatives including electric vehicle infrastructure, transportation, and recent changes to how and when the Postal Service collects mail from local post offices.
Our work extends far beyond the DFA, and we pride ourselves on our ability to pivot our limited resources to respond to emerging issues. In response to the growing concern about mail theft, we integrated reviews of how the Postal Service manages its collection and cluster box keys during our regular reviews of postal facilities. A core focus of our investigative team is finding and stopping postal employees who steal mail. To that end, we are utilizing our advanced data analytics to identify and stop large, complex external criminal organizations who target and recruit postal employees.
Another investigative focus continues to be identifying and investigating the possession and distribution of narcotics by postal employees. Drug trafficking organizations are increasingly recruiting postal employees online and we have increased focus on identifying and exposing these recruitment tactics.
Over the six-month period ending March 31, 2024, we issued 59 audit reports, management advisories, and white papers, and Postal Service management accepted 88 percent of our recommendations. We completed 1,520 investigations that led to 304 arrests and more than $28 million in fines, restitution, and recoveries, of which more than $14 million was returned to the Postal Service.
I am very proud of everything we accomplished, especially given our challenging budget situation. Absorbing the federal raises and the expiration of our Narcotics Task Force funding has led to tough choices over which work to prioritize. This is a critical time for the Postal Service and its customers, especially with the upcoming general election on the horizon. Additional funding would help ensure we can continue to provide the right level of oversight.
Tammy L. Hull
Inspector General, United States Postal Service