Mail Delivery and Customer Service Operations – Hawthorne Post Office, Hawthorne, CA
Background
The Hawthorne Post Office is in the Los Angeles District of the Pacific Area. The unit has 50 city routes, including one auxiliary route, delivered by 58 full-time regular city carriers, four part-time flexible city carriers, and five city carrier assistants. We chose the Hawthorne Post Office based on the number of stop-the-clock scans at the delivery unit. Our objective was to review select mail delivery and customer service operations at the Hawthorne Post Office.