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Management Alert – ZIP Code Review Process

Audit Reports

Nov
27
2015
Report Number:
MS-MT-16-001
Report Type:
Audit Reports
Category: Delivery / Mail Processing

Management Alert – ZIP Code Review Process

This management alert presents concerns regarding the U.S. Postal Service’s Zone Improvement Plan (ZIP) Code™ Review Process (Project Number 15RG033MS000). In response to an inquiry from U.S. Congressman Bobby Rush regarding inconsistent application of policies and procedures for establishing ZIP Codes, we evaluated all 56 ZIP Code adjustment requests made from July 2012 through July 2015. Our objective was to assess the Postal Service’s processes for managing and evaluating ZIP Code requests.

Report Recommendations

# Recommendation Status Value Initial Management Response USPS Proposed Resolution OIG Response Final Resolution
1

R - 1 -- Review the Crestwood, IL, customer surveys for consistency with other surveys and applicable policy and take appropriate action as deemed necessary.

 Closed $0 Agree