Background

This report presents the results of our self-initiated audit of Voyager Card Transactions – Acredale Station, Virginia Beach, VA (Project Number 21-241). The Acredale Station is in the Virginia District of the Atlantic Area. This audit was designed to provide U.S. Postal Service management with timely information on potential financial control risks at Postal Service locations.

Every Postal Service-owned vehicle is assigned a Voyager Fleet card (Voyager card) to pay for its commercially purchased fuel, oil, and routine maintenance. U.S. Bank operates the program and Voyager provides a weekly electronic transaction detail file of all Voyager card transactions to the Postal Service’s Fuel Asset Management System (FAMS) eFleet application. Postal Service site managers monitor Voyager card transactions in the FAMS eFleet application. FAMS provides a monthly Reconciliation Exception Report, capturing transactions categorized as “high-risk,” which may result from fraudulent activity. Each month the site manager ensures that driver receipts are reconciled in FAMS. The review is critical since the Postal Service automatically pays U.S. Bank weekly for all Voyager card charges.

Employees must use their unique personal identification number (PIN) in conjunction with the Voyager card. Site managers are responsible for electronically managing PINs, including creating, modifying, and terminating them in the Fleet Commander Online (FCO) system. They must also complete semiannual driver certifications to ensure the accuracy and completeness of employee PIN information.

The U.S. Postal Service Office of Inspector General (OIG) uses data analytics to identify offices with potentially fraudulent Voyager card activity. The Acredale Station had 2,742 Voyager card transactions from January 1, 2021, through June 30, 2021, totaling $71,025, of which FAMS flagged 34 transactions as high risk and 91 transactions where the grade of fuel purchased exceeded what was

allowable by policy. In addition, 270 Voyager card purchases, valued at $6,436, were conducted by one employee’s PIN.

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  • anon

    About Report number: 21 -241 -R22 This study, conducted by OIG. about, Payments made through Voyager Cards - Fuel Purchase and Pay for Car Repair, Viginia Beach VA. This Payment System, There are many ways to cause fraud, if the Supervisor or the driver of the vehicle decides to do so. If they had done more investigations they would have found more theft. To put an end to Fraud or theft. there are Things that need to change. A. Voyager Card Pin, should not be issued by the Postmaster station manager. provided by US Bank. B. Present Superintendent. of Car Repair, who will certify Vehicle Maintenance and reconciliation. C. Report of vehicle driver, daily and its requirements. D. US Bank System, Reporting. Voyager card when making a Payment. there are also many ways to curb fraud and theft. for today let me stop here, while I prepare other ways to control Fraud. Thank you

    Feb 16, 2022