The U.S. Postal Service developed the gopost® parcel delivery locker concept to offer customers an easy, convenient, and secure delivery option. The parcel delivery locker pilot was implemented in February 2012, providing customers with a free alternative to use 24 hours a day for parcel shipment and receipt.Traditionally, when a parcel does not fit into a customer’s mailbox, a letter carrier will attempt to deliver it to the customer’s door. The carrier will leave the parcel in a protected location, follow the mailer/addressee’s delivery instructions, attempt a second delivery, or leave a delivery notice instructing the customer to pick up the parcel at the Post Office™. With a gopost parcel delivery locker, however, a registered customer uses a uniquely issued gopost card and personal identification number to ship and receive parcels. Customers can also receive shipping and receiving notifications through email or text.Office of Inspector General auditors assessed the Postal Service’s parcel delivery locker pilot. We determined the parcel locker concept will increase the Postal Service’s parcel readiness efforts as future online retail growth continues. It will also expand available parcel delivery and shipment options for customers, and give the Postal Service a marketing edge over competitors that do not offer secure parcel locker service.We identified areas of concern involving the gopost registration process, site location criteria, volume targets, and number of parcel pick-up days allowed. The pilot results do not contain strategies implemented internationally for similar locker systems. Exploring greater possibilities with parcel lockers could allow the Postal Service to evaluate additional revenue generating and cost-sharing arrangements and give them a more informed basis for implementing gopost on a broader scale.As Americans do more of their shopping online, the growth in packages is expected to rise. Where do you receive your packages from the Post Office? Would you use a gopost locker? Let us know on our blog.Read More

Comments (343)

  • anon

    Thank you for your comments to our 2013 Parcel Delivery Lockers Audit Report. Though our work on this specific audit report has ended and we have closed the comment section on this page, the Office of Inspector General is continuously conducting reviews of lost and delayed mail. Please visit our home page to view our most recent work. Also, we ask you to please visit the “Contact Us” page on this website for information on where to file formal complaints with our agency or the Postal Service. Thank you again, OIG Audit Team

    Feb 12, 2018
  • anon

    I recently ordered a new driver on line and saw that the shipping would be done by USPS. I am a snowbird renting a unit in a gated community for a three month period, and do not have access to either a mail box, or parcel locker. It was my understanding that the parcel would be delivered directly to the door of the condo unit I specified in the shipping instructions. Yesterday I received a tracking notice that the item had been delivered to a parcel lock box. How the heck do I get my parcel now.

    Feb 11, 2018
  • anon

    It’s at your post office… All of you… Go to your post office and ask to speak with the postmaster… If you don’t know what the post offices take your ZIP Code and put it in the computer and find out the address to that post office and go talk to your post master. ……… That is all ....as you were...

    Feb 10, 2018
  • anon

    I order some items from Amazon and I didn't received them. I was advised that they were delivered on February 1st at 11:22 am. Noticed indicated that the items was place in portal locker. If items are in a lock box by the mail boxes then why didn't I get a key to retrieve my items.

    Feb 08, 2018
  • anon

    I got a package delivered to this parcel locker thing where do I go to get it because my actual mailbox has a metal thing next to it to which you get a key if you have a package in there but my package was not in one and I never got a key

    Feb 08, 2018
  • anon

    what is parcel locker? when will I receive my package?

    Feb 08, 2018
  • anon

    How do I get my packages I am furious and reporting my. Carrier as I am home allll day I run a nys licensed daycare from my home.i was expecting these items today and no mail at all was delivered and they always cut over ny grass and not a footstep....and even if they did come there's 2 adults here all day and the carrier never tried to knock.i also have a enclosed porch and they alwaysss leave my items there if they don't fit...this is unacceptable band I want my stuff delivered tomm....

    Feb 07, 2018
  • anon

    You are ridiculous. Take a second to re-read your comment. Who do you think you are. If there's a parcel locker available we're going to use it. Just because you're running a daycare out of your house doesn't make you special. And God forbid someone walk on your grass. Do you have any idea how many houses mail carriers have to either walk to deliver mail or parcels each day. Most will walk a straight line as it's the fastest way to get from point a to point b. If it was only a few parcels a day we'd have time to use walkways, but seeing how everybody shops online there's only so much time in a day so you have to make some up where you can, ie using parcel lockers and walking straight lines. If you want your stuff so bad try going to the store if you don't like the service that's provided to everyone in the country.

    Feb 11, 2018
  • anon

    Hi I live in an area where we have keys to unlock our boxes for our numbers and when we get a big package, it is located in a bigger box with that specific key number in our box. The only thing is the key inside our mailbox doesn’t fit the box below or any of them for that fact. Just wondering what the easiest way is to fix this considering I would like my package and I don’t want to wait outside all day hoping to catch the mailman

    Feb 07, 2018
  • anon

    How in the whole would one package get delivered on the same day and the second sent over to a parcel locker. Where do I go and why wasn't it delivered to the address on the package. How do I get it delivered to my home?????? This is just crazy!!!!

    Feb 06, 2018
  • anon

    I wanted my package delivered to my door an how do I get to the locker my package is at.

    Jan 23, 2018
  • anon

    I got the key in my mail box for the parcel locker, but when i open the parcel locker there was another key and not my package. What should i do?

    Jan 23, 2018
  • anon

    I bought a gift online, and the tracking information says Delivered, Parcel Locker. I wanted the item delivered to my address, but instead, it says left at locker. Did not received notice or where to go to find this locker?

    Jan 09, 2018
  • anon

    I bought a present online, and the tracking information says delivered. I wanted the item delivered to my address, but instead, it says left at locker. Where is this locker and how do I open it? Please help I would appreciate it.

    Jan 08, 2018
  • anon

    I just went threw the same thing because where I live it's a gated community with only like 12 houses so all of our mailboxes are in the same place but we got two parcel lockers connected to our mailbox so yesterday when I got to my mailbox the parcel locker key was left in my mailbox and I used it to open the locker and low and behold not only was one of the items I ordered in there but one that said it was delayed when I checked the tracking number that one was also there . I also called my cousin who work for the post office before I realized all this and usually they will leave it at the closes post office near you're home that got parcel lockers . Hope this helps

    Jan 14, 2018
  • anon

    When I opened my mailbox a key was left there, and so I opened the parcel, there was a package in it but it wasn't my package, name was someone else. The key doesn't come out once you've put it in. I tried calling customer service and waiting time is an HOUR!! What do I do?

    Jan 08, 2018
  • anon

    Do you happen to live in Oregon haha my package is missing said it was delivered to the parcel box :(

    Jan 09, 2018
  • anon

    Interesting, I also live in Oregon, and have a missing package. My package was delivered to a prior address by mistake and trackung says it was delivered to a "parcel locker", but the package was too large to fit in the lockers at that residence.

    Jan 09, 2018
  • anon

    Call your Postal Service

    Jan 11, 2018
  • anon

    The key I got in the mail to open another mailbox to grab my package is broken and I can’t open the mailbox.

    Jan 07, 2018
  • anon

    I recieved a notification saying that my order was delivered to a parcel locker in Biggs CA 95917. I was never told about a parcel locker, where exactly is it in my area?

    Jan 06, 2018
  • anon

    My mailman left a key in my mailbox for a parcel box, and nothing was in the parcel box. I received a delivery email from the company that the package was coming from but no package in parcel box. What do I do?

    Jan 06, 2018
  • anon

    Tracking my package on Jan 5th, 2018 said out for delivery, been here all day! When went back and check tracking for the second time says in parcel locker. Didn't even attempt to deliver my package!!! I guess they didn't want to get out of vehicle.

    Jan 06, 2018
  • anon

    I received a notification saying my package has been delivered to a parcel locker... I was never told about a parcel locker, i’m not even sure where I would find one in my area?

    Jan 05, 2018
  • anon

    I have at least 5 text messages from USPS saying that they delivered to my mailbox and nothing is there i live in a building with a bunch of apartments but the mail box is not tjat far from the door you can see it clearly and my mom was at home she say no one came to the door and i did write the apartment number is really upsetting because they never answer the phone and im not a rich person who is able to just throw money away like that you know and there is more mail COMING for me im sure is going to be the same thing as the others i still have the text and tracking numbers even the time and date what can i do

    Jan 04, 2018
  • anon

    I’m tracking a package that I sent to my friend in Tallahassee, FL. I mailed it on 12/19/17. It was delivered to a USPS parcel locker Tallahassee Florida 32303 on 12/28. It has not been deliver to my friend yet. Please help!

    Jan 02, 2018
  • anon

    Tracking my package it says it was delivered to a postal locker. Where is this locker located? Do I need a key? Where do I get a key? Was a notice delivered to me with an explanation about this service? Why wasn't it simply redelivered?

    Dec 29, 2017
  • anon

    I am trying to track my Christmas present to my mother that I sent on 12/19/2017 with an estimated arrival date of12/26/2017. She has yet to receive it. can she pick it up? it's showing on the USPS.com website that it was delivered: December 23, 2017 at 9:52 am Delivered, Parcel Locker ALBION, MI 49224 Is there a reason it has not been delivered to her house? can you please let me know what is going on with this? thank you in advance.

    Dec 28, 2017
  • anon

    Did you ever your package? Im having the same issue, delivered to a parcel locker box and calling the post office is ridiculous over an hour wait. So I'm not sure what im supposed to do. I was home yesterday and no one knocked on the door.

    Dec 30, 2017
  • anon

    The prioity mail service was expected to deliver my package directly to the residence of my grandson,but istead went to a"parcel locker". He is lazy and never went to pick up the package. Why did the USPS not tell me they could not make a direct delivery? Can I get a refund of the postage? Next time I will eliminate this issue and use United Parcel Service of Fedex.

    Dec 26, 2017
  • anon

    I am having this same issue, did you ever receive a key in the mail? Thank you.

    Dec 26, 2017
  • anon

    My brothers military flag was sent to my work address of 1215 S Park ln suite 3 tempe az. The tracking # says it was delivered on friday 12/22/17 To parcel locker. When I checked my mail box there was no key for a parcel locker. This flag is very important to me and I'm upset that I can't get it.

    Dec 24, 2017
  • anon

    With my work schedule i have not been able to make it to the post office nor do i know where to get this "key" because i have yet to receive a letter with its info. My package has been at the post office for a couple weeks and it's almost Christmas. That package was supposed to be a gift. I work 7 days a week this is so inconvenient. I wish that it could have been dropped off at my delivery address that was provided for a reason.

    Dec 23, 2017
  • anon

    I received a key for the larger parcel mailbox, but when i went to unlock it, the key was jammed/ stuck. When i askrd the mailman the next day he tried, but couldn't get it to work either. I've gone into the post office, I've called, another place. I have christmas presents in there. Can you please tell me who else i can call to get it fixed. Thank you. Gina Chevoya

    Dec 19, 2017
  • anon

    I received a key for the larger parcel mailbox, but when i went to unlock it, the key was jammed/ stuck. When i askrd the mailman the next day he tried, but couldn't get it to work either. I've gone into the post office, I've called, another place. I have christmas presents in there. Can you please tell me who else i can call to get it fixed. Thank you. Gina Chevoya

    Dec 19, 2017
  • anon

    I ordered two things. It says it's been delivered parcel locker. I haven't received them. What do I do?

    Dec 19, 2017
  • anon

    Same exact thing is happening to me . It was suppose to be here today but still havent recieved my package .

    Dec 19, 2017
  • anon

    Same thing here. I have 3 different pkgs delivered in the last 2 days but do not know where they are. Any clarifications?

    Dec 24, 2017
  • anon

    Same thing here. I have 3 different pkgs delivered in the last 2 days but do not know where they are. Any clarifications?

    Dec 24, 2017
  • anon

    Same with me, I was left no key or notification in my usual mail box either, did they steal my package?

    Dec 23, 2017
  • anon

    I got a notification via text stating that my package was delivered to a Parcel Locker on 12/15/17 @12:58pm. I have no idea what a parcel locker is!! I am very upset because the package was shipped out late and i paid for 2day shipping!! Can someone please help me out that package was my birthday dress/outfit and everything and It’s beyond late, my birthday was 12/4/17 and it is now 12/18/17 and I still have yet to receive this package!!!!

    Dec 18, 2017
  • anon

    I sent a package to my daughter. It did not arrive and now I am finding out it was delivered to a parcel locker in Tallahassee 32304. Where is this parcel locker located ? How long will it be there> Can I have it re-delived to another address ? Please advise.

    Dec 18, 2017
  • anon

    a small carton with 2 books was tracked as delivered to the buyer's address Delivered, Parcel Locker MIAMI, FL 33179 . buyer says she has not received parcel 9 days after delivery. where can she find her delivered books? thanks

    Dec 17, 2017
  • anon

    I bought a product online, with home delivery, in Orlando, Florida. It had to arrive on December 11. At follow-up he tells me he's in, PARCEL LOCKER ORLANDO, FL 32828. Where is that? How can I withdraw it?

    Dec 14, 2017
  • anon

    Your postal worker delivered my locker key to the wrong mailbox and now my package is missing. Did anyone ever get a reply?

    Dec 14, 2017
  • anon

    I ordered some watches online from Burlington and order says it's been delivered since the 4th of December 2017 it is now the 13th. Went to the post office, got told it's in the parcel locker checked my regular mailbox for the key and there is nothing there.

    Dec 13, 2017
  • anon

    I have a package that was delivered to the parcel locker and I’ve no idea where that is, we have a community mailbox. Where is this locker for the Monroe oh 45050 area?!

    Dec 12, 2017
  • anon

    I ordered a gift from Wish an i got a email saying it was delivered 4:04 pm 12/11/17 well when I go check the mail to get the key it wasn't there so I'm a little pissed of right now because that a Christmas gift that I don't know where it's at

    Dec 11, 2017
  • anon

    I have gotten my package delivered this morning at 8:20 am and I went to obtain it from the parcel area with the correct parcel key, but the key would not turn in the lock. I’ve tried jiggling, twisting, slowly inserting, pressing on the door, all that can possibly be done. Even by checking every mailbox in my complex for an hour. It is now 11:43 and I have yet to obtain my package. What is going on?

    Dec 09, 2017
  • anon

    I received notice that an Amazon order was delivered to the USPS locker at zip code 98373. I was not given any additional information on how to pick it up. Help, please? Ann

    Dec 06, 2017

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