The U.S. Postal Service has more than 250 mail processing facilities nationwide. These facilities sort and distribute mail for dispatch and eventual delivery. Post offices, stations, and branches in designated ZIP Code service areas send originating mail to mail processing centers for processing and dispatch and receive mail from the centers for delivery to customers.

The New York (NY) Morgan Processing and Distribution Center (P&DC) in NY City is one of the Postal Service's largest processing facilities. It processes originating mail for Brooklyn, Queens, the Bronx, Staten Island, and Manhattan; and destinating mail for the Bronx and Manhattan. It also processes inbound international mail from the John F. Kennedy International Service Center. In fiscal year (FY) 2015, the NY Morgan P&DC processed about 1.96 billion mailpieces.

Our objective was to assess the efficiency of NY Morgan P&DC mail processing operations.

What the OIG Found

We identified opportunities to improve mail processing efficiency at the NY Morgan P&DC. Specifically, there is an opportunity to reduce 385,365 workhours over the next 5 years, for a savings of about $15.2 million annually. We estimated 200,000 of the workhours should have been reduced in FYs 2014 and 2015. The cost of those workhours was about $8.5 million annually.

From FYs 2011 to 2015, NY Morgan P&DC’s mail processing productivity was significantly lower than the national average. Specifically, for FYs 2011 to 2015, it was 43, 37, 35, 28, and 25 percent lower than the national average, respectively. Also, in FY 2015, NY Morgan P&DC’s achievement of productivity targets was 19 percent lower than the national average and a 1.73 percent decline from its performance in FY 2014.

Inefficiencies occurred because management did not adjust workhours to workload or follow the facility’s daily machine schedule for mail processing and maintenance runs from the Run Plan Generator application. In addition, machine processing performance was generally below the national average rate at which a machine processes mail (throughput).

Furthermore, jam and reject rates were higher than the national averages because machine operators did not properly align the edges of the mail (jog) or remove mailpieces that were too thick, stiff, long, or tall (cull) for automated processing. As a result, the NY Morgan P&DC used more workhours than necessary to process the mail.

Finally, in FY 2015, the 385,365 workhours were automatically charged to a default operation number, and management did not adjust those charges when employees were assigned to different operations. Although management said they identified the problem, they were not aware that 477,982 of the 2,976,692 FY 2015 mail processing workhours (16 percent) were charged to the default operation number and had not corrected the problem. As a result, NY Morgan P&DC managers could not properly evaluate productivity.

In FY 2014, the Postal Service conducted a pilot study at the Birmingham, AL, P&DC. Based on the study, management was able to reduce volume and workhour coding errors from 58 to 2 percent by performing timely updates to management operating data systems (MODS), supervising employee operation movements, making MODS training easily accessible to employees, and ensuring Human Resources made appropriate base operations assignments for new employees. Implementing the actions listed above would assist the NY Morgan P&DC in reducing workhour coding errors.

What the OIG Recommended

We recommended the district manager, New York District, instruct NY Morgan P&DC management to:

  • Reduce 385,365 workhours over the next 5 years by evaluating operational efficiency and adjusting workhours to workload.
  • Ensure consistent use of the Run Plan Generator to schedule mail processing machine operations.
  • Ensure employees understand and use proper procedures for jogging and culling the mail prior to processing.
  • Ensure managers update MODS data timely and supervise employee operation movements.
  • Ensure Human Resources makes appropriate base operations assignments for new employees.
  • Complete annual MODS reviews as required by Handbook M-32, Management Operating Data System

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Comments (4)

  • anon

    Could I please get a email once the package is delivered please and thank you

    Jan 21, 2018
  • anon

    I am a resident of the Bronx Ny, in lieu with the soundboard gleason station. I have been waiting for a certified letter since Jan 2 2018. This letter eas coning from Chicago il. and weighed 1 oz. The tracking system has been a disgrace. United States Postal Service tracking system has told me my mail has been delyed since Jan 3 no scanning or updates for 7 days straight. I called consumer affairs to find out where my letter is. .. This makes absolutely no sense. unacceptable for the usps. Please look into this dilemma it would be greatly appreciated.

    Jan 13, 2018
  • anon

    Good evening today I am living in the Bronx New York and I've been waiting for three weeks for my MetroCard supposed to receive it no later than December 2, 2016 I am calling and complaining of Re:'s to the post office because they're being a responsible with my man regardless to the all the facts in the complaints that I've been doing nobody has not resolve my issue the issue that I'm having today is first number one my MetroCard for New York City transit was mailed out November 14, 2016 it's supposed to be two weeks time for the MTA to see if the car will get some it's already been two weeks in the Postal Service has not told me if it arrived at the station when I speak with the supervisors they tell me no mail be told at the station so I go again I speak with a different supervisor and I asked for Francis Paulino the big boss I told her my situation I need to know what's going on because my checks in my MetroCard came out to regular man it's already been two weeks since I haven't seen anything in my mailbox First on the start with my MetroCard November 14 till now December 2 makes two weeks my check comes from Sharewood lane in New Jersey. Comes from a different state But my cleaning company prove to me that they send it out already because of the hours I did Guaranteeing you that Friday, November 25 will send out Hey is December 2, 2016 and the check still didn't come in the mail You guys the Postal Service will close on November 24 So what is going on with the service and why is nothing getting to me I don't know what's going on but I really need to know is Morgan station lost my check to the search when they were supposed to send to the Bronx New York Call phone 646 322 8376

    Dec 03, 2016
  • anon

    I am a Full Time Regular Clerk working at the Philadelphia Processing and Distribution Center @ Lindbergh Boulevard and I would like to return to New York City and work at the New York Morgan Processing and Distribution Center as a clerk or expediter, I have one month seniority and would like to be e reassigned to New York City and go back home with my parents who are senior citizens from NYC living in Philadelphia? Thank you and please implement new innovations and technologies to become more efficient and self-productive, autorialization is the way to go.

    Aug 12, 2016