Objective

Our objective was to determine why there is misrouted mail and its impact on the Postal Service.

Service standards are the Postal Service’s stated delivery performance goals for each mail class measured in days from point of entry into the mailstream to final destination. These standards are one of the primary operational goals or benchmarks against which the Postal Service measures its performance.

The Postal Service defines misrouted or missent mail as mail sent from an originating facility to the wrong destinating facility. For example, mail originating in Albany, NY, that is addressed to Tampa, FL, but is received in San Francisco, CA.

The Postal Service captures misrouted mail data for First-Class letters in the Mail History Tracking System (MHTS) and for First-Class packages and Priority Mail in the Service and Field Operations Performance Management (SFOPM) system.

The Postal Service processed over 47 billion First-Class letters and over [redacted] First-Class packages and Priority Mail from March 1 through to September 30, 2020.

We judgmentally selected 21 processing and distribution centers (P&DC) across the country for review based on misrouted mail and mail volume data from March 1 through September 30, 2020. We selected high-, medium-, and low-risk sites based on the amount of misrouted mail relative to overall mail volume.

We visited six of the 21 selected P&DCs in person and performed virtual visits for the remaining 15 P&DCs.

Findings

While the overall percentage of misrouted mail is small compared to total volume processed, there are opportunities for the Postal Service to improve its oversight and reduce misrouted mail.

From March 1 through September 30, 2020, the Postal Service reported almost 73 million misrouted First-Class letters, or .15 percent of total First-Class letter volume processed. During this same period, the Postal Service also reported almost [redacted] misrouted First-Class packages and Priority Mail, or about [redacted] percent of total First-Class packages and Priority Mail volume processed.

Our audit was conducted during a challenging period for the Postal Service as the number of employees available to work was lower than usual and the number of packages mailed increased significantly during the COVID-19 pandemic. Postal Service headquarters management said this impacted management’s ability to properly oversee misrouted mail and to ensure proper handling procedures of employees. This aligns with our observations as we found management did not:

  • Ensure that employees removed old mail routing labels from reusable mail trays and bags for transportation and delivery.
  • Always follow automated standard work instructions for package sorting machines or ensure that machine belt calibrations were completed to prevent packages from missing the intended mail bins and landing on the mail processing floor.
  • Ensure that employees removed full mail bins timely from processing machines to prevent mail from building up and obstructing the mail chute (overflow) causing incoming mail pieces to be deflected into the wrong mail bin.

As a result, the Postal Service spent almost $110 million between March 1 and September 30, 2020, to reprocess, rehandle, and redirect misrouted mail. Further, misrouted mail has a high risk of not meeting its stated service performance standards, which could hurt the Postal Service’s brand.

Additionally, opportunities exist for the Postal Service to improve the reliability of misrouted mail data. Postal Service misrouted mail data did not always identify the correct originating facility responsible for the misrouted mail. We found that when mail is diverted from the intended originating facility to a different sorting facility and that facility sends the mail to an incorrect destinating facility, the MHTS and SFOPM system assigns misrouted mail to the intended origination facility rather than the actual diverted mail processing facility.

The Postal Service has long-term mail agreements with various facilities to divert mail for processing to meet service standards. If the intended processing facility has challenges such as employee availability or insufficient capacity that could prevent it from processing mail timely, management can divert mail to another facility that can process it timely and meet service standards. For example, the Madison, WI, P&DC diverted mail to other facilities for processing. However, when any of this mail was misrouted, it was reported as misrouted from the Madison P&DC facility, not the facility where the mail was diverted to and actually processed. Specifically, the Madison P&DC has routinely diverted mail to two other P&DCs for at least seven years, but any diverted mail that is subsequently misrouted from those facilities is identified as being misrouted by the Madison P&DC.

As a result, the Postal Service cannot always reliably monitor misrouted mail, identify the originating facility, and make appropriate business decisions to resolve issues with misrouted mail.

During our site visits, we identified best practices at four P&DCs related to management and oversight of misrouted mail that included:

  • Communicating with other facilities regarding misrouted mail received and including pictures of misrouted mail and corresponding placards and labels.
  • Ensuring sorting bins for similar numeric ZIP Codes were not placed next to each other at the end of the mail chute.
  • Adding extra containers next to high-volume ZIP Codes so employees can easily replace containers to catch packages that could flyover the intended sorting bin and onto the floor as it flows down the chute.
  • Ensuring sorting bins for high-volume ZIP Codes are not placed directly next to each other to prevent mail from quickly building up in the chute (overflow).
  • Conducting misrouted mail studies to identify areas for improvement and develop improvement actions.

Recommendations

We recommended management:

  • Provide written communication to employees reinforcing the standard operating procedures requiring employees to remove old routing labels from mail trays and bags before reuse.
  • Require supervisors to ensure that employees comply with standard work instructions for removing nonmachinable mail from automated processing machines and complete preventive maintenance to ensure packages are sorted to mail bins correctly.
  • Provide written communication to employees reinforcing the policy requiring employees to remove mail bins timely from the processing machines to prevent overflow.
  • Implement the management and oversight best practices identified at four P&DCs at other facilities nationwide, where feasible.
  • Review the feasibility of updating the MHTS and SFOPM system or develop alternatives to ensure they accurately reflect the correct facility processing and misrouting the mail.

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Comments (35)

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  • anon

    Our package was supposed to arrive August 10 from Las Vegas it was supposed to come all the way to Tennessee it just says in transit and we’ve never seen it since we have contacted the 800 number probably 20 times and we have spoken with the local postmaster who will not return our phone calls we just want our package how difficult can it be to find a 26 pound package that was sent priority mail and deliver it to the appropriate address. No one cares.

    Sep 15, 2021
  • anon

    I am concerned about tax documents that are delivered to the wrong address and feel that extra care should be given to identity-sensitive mail. USPS recently misrouted someone's IRS mail to my address; the name was not a match, the town was not a match, and the zip code was not a match. (The street address was the only similar aspect, but still not a match to mine.) It is possible that the Town/State/ Zip Code line slipped below the window during the sorting and routing process, but there were at least three check points (a state sectional center facility, a remote video encoding center, and my small town post office) where a sorting machine, a Remote Video Encoding operator, or a postal worker should have flagged this piece of mail to bring the bottom line of the address into view before coding the Intelligent Mail Barcode to the wrong town and delivering it to a wrong name and address in the wrong town -- especially given the sensitive nature of correspondence from an IRS address.

    Sep 09, 2021
  • anon

    I used to give the post office preference when I had a choice of shipping options because my dad worked at the post office and my mom still receives part of his pension. The post office had been something that I wanted to see continue. I have had too many misrouted packages lately and my preference when given a choice will be to choose another service. My current package was supposed to go from Wisconsin to Minnesota. It made it to Minnesota 5 miles from me and is now in Alabama. The last time that I ordered from that company 6 months ago, the package went from Wisconsin, disappeared for a while, ended up in New York or New Jersey, came back to Wisconsin and then made to me. I think that there was one other misrouting in the last 6 months. Luckily I have eventually gotten my packages, but the delay has been up to 2 weeks. This last shipment will negatively impact my planned project for the long weekend. My last package a month ago required a signature. I was not home and scheduled it to be be delivered the next day. It showed up as being delivered in a zip code other than mine. The delivery verification showed no signature. I called the local post office and they hand carried it. I have no idea what happened. I never signed for it.

    Jul 02, 2021
  • anon

    I have a package being sent to me from the UK. It arrived at the Chicago International post office and stayed there for 18 days. Now it says it was sent to the San Francisco International post office. I live in Georgia. What in the world is going on? I ordered this item on May 8th and it is June 16th.

    Jun 16, 2021
  • anon

    What has happened to the United States Postal Service! I have a son that lives in Medford MA. I have not seen him in one and a half years because of Covid. I mailed a birthday card to him on May 28th. The same day I mailed my son a birthday card from his grandfather. My card was returned to me today. It’s the correct also there is no reason it came back to me and not delivered! Cards are VERY important to me to send out for special occasions. Unless someone can call me with an explanation I will NEVER use the United States Post Service again. Thank goodness in today’s time we have an alternative with Fed Ex. Yes, I’m willing to pay more to make sure that mail is delivered properly!!

    Jun 10, 2021
  • anon

    Why are so many of the statistics in this report redacted? Shouldn't these numbers be public information, not hidden from taxpayers?

    Jun 10, 2021
  • anon

    I am still waiting for mail posted to me on the 16th of January from the UK which unfortunately did not have a tracking number on it. I am also still waiting for 1st class registered mail posted to me from the UK on the 18th of February which did have a tracking number on it and should have come to me at Latham NY but when it reached Albany sorting facility about 5 miles from me was for some unknown reason sent to Hartford CT sorting facility and was the supposed to have left there on its way to me on the 9th of March and I have not been able to track it since. When employee responsible for my area contacted Hartford he got no response.

    Apr 13, 2021
  • anon

    my mail is being routed from my address to Colorado springscand back and im not receiving allot of it like Colorado springs addresses is keeping it I fi not live there I live in sunnyvale ca I need help so bad

    Apr 10, 2021
  • anon

    That most definitely sounds as though the centers chosen for the audit were all the top rated in the entire usps.All over the US, customer service is apparently just for driving the American public onto an early cardiac related death.The salarys are entirely too high for the effort put out by 90 percent or more of all from Inspector General down to the latest new recruit from Meth Mountain .Uncle Sam,Please cut our losses and privatize this money pit.

    Apr 05, 2021
  • anon

    I am missing so much mail and as early as three days ago I had to pickup mail that was supposedly undeliverable. This all started when I tried to forward my mail on 12/27/20 and after one month of not getting any mail I canceled the forward. I had my daughter retrieve the mail. I came home after 3 months to 10 pieces of mail and 4 of them were advertisement. I didn’t get my mail from my lawyer, motor vehicles, the utility companies, my bank and my friends. Still have not gotten them. I went to my local post office, contacted the usps ( they sent me a form letter back saying this has been resolved) , my mail person and spoke to the post master. No one knows where my mail is!

    Mar 29, 2021
  • anon

    I ordered something from my job and when I was supposed to receive it from the post office it said it was forwarded to a different address and my address wasn’t wrong

    Mar 27, 2021
  • anon

    They need to do better with this as a package sent to me was.sent from east coast to Washington state from Florida to Pennsylvania shipment and then lost the shipment and costing me a set or hearing aids. And they did nothing to make it right

    Mar 27, 2021
  • anon

    I am commenting on this forum to bring to someone’s attention, the lack of communication and customer service that I have experienced at my local post office. Threw no fault of my own, my package that was set to arrive got processed as return to sender, mere hours after it was supposed to be on my mail carriers truck for delivery. Since realizing my item wasn’t arriving, I went to my local post office in hopes of picking my package up and was met with an extremely rude customer service “weekend manager”. I was told there was nothing he could do, and that he could not communicate with other postal facilities to locate my package before it was shipped back to the sender. I have filed a claim, called customer service, and been down to my post office SEVERAL TIMES. I continue to get the run around, and have yet to hear back from someone in the claims department. The amount of hoops I need to jump threw to receive my package that I paid for two day shipping on is absolutely absurd and I demand that something is done IMMEDIATELY to rectify this situation.

    Mar 22, 2021
  • anon

    Because temporary mail forwarding from Kansas to Florida has been problematic over the years, I have a son periodically check our KS mailbox. Most recently he sent via FedEx 5 pieces of first-class mail which were not forwarded. I sent the envelopes back to the Olathe, KS Post office and asked for an explanation which I don't expect to receive. I've bee told by at least one USPS employee in KS that my mail to be forwarded first goes to Denver, CO & then on to FL. Of course that doesn't seem to make any sense, but I think the problem is in Olathe and before that, Overland Park, KS: inattention to detail.

    Mar 11, 2021
  • anon

    I have just discovered I have been sending correspondence from Northern Ireland to a property in NJ which was sold in 2017. Each time I have shown my address for return, if undelivered, yet nothing has been returned - I did not use a tracking service as these were usually birthday and Christmas cards including family photos. How do I find out what has happened these items.

    Mar 11, 2021
  • anon

    We have way too many packages being misrouted!!!! It is unacceptable. You may think that 73 million misrouted mail is a small percent, but I am sure that the other 72,999 million don't agree with you!! I Today, a package that was supposed to be delivered, went from Georgia to Knoxville, Tennessee, to FLORIDA!!!!! We live just above the Tennessee border in monticello, Kentucky. Knoxville post office seems to be the worst culprit for misrouting mail. Someone needs to go back there and straighten them out!!!!! We have long ago stopped considering the postal service as a competent business. Seems that the employees are paid way too much since it is a government position. They need to be paid according to their quality of work.

    Mar 11, 2021
  • anon

    Did you ask maintenance management if they felt preventative maintenance or lack thereof was a contributing factor to misrouted mail? Were they getting a full PM window in reality, not just what an rpg shows? TBH it isn't saying much if you asked say someone in IPS, mail processing (sdo/mdo/clerk/mail handler). They'll always look to blame the machine for misrouting mail to dodge their own poor practices and staffing. When the misrouting occurs that you're citing it is typically so egregious it occurs across all bins at the machine and all sorts programs. So we're bundles often going out of sort to the AFSM after getting run on the machine? Was it one single induction line that contributed a higher percentage of missorts relative to others? These are the missing details glossed over that represents why asking folks outside of maintenance isn't too meaningful about whether a machine is running good. It is in their best interest to divert attention to a distraction when in actuality they don't know the parameters to look for a proper belt timing or alignment. Their mindset isn't to figure out if it is a machine issue, only to address the as you found out rather unsophisticated measurement tools available they get questioned on, and "maintenance issues" is a safe go to. Just look at how much if the issue is due to them not being able to put a correct label onto a cardboard box. Then you go and ask folks in maintenance management who are the epitome of pencil pushers, HQ folks. Most of them wouldn't be able to do the PM route in the first place. It is no wonder the response is a percentage of a PM completion for a given set of sites instead of a video of the belts onloading mail/running. They wouldn't be able to determine either whether it is to spec so they go lunging for some ultimately useless metric. The PM completion rate is more a measure of how well the MPE/ET pencil whip their worksheets than a measure of quality preventative maintenance actually occurring. Aside from that bit it was a pretty good report.

    Mar 10, 2021
  • anon

    Out of curiosity do these comments ever get reviewed at some point or is it essentially going into a void to give this sort of feedback? I think a more in depth review could've uncovered the major issues with misrouting mail that the USPS should address. Letters consistently get misrouted from certain mailers never updating their listings appropriately even after being notified multiple times through internal processes (EMIR). Bundles/flats get misrouted often due to parcel sorters misrouting bundles and often issues with bad quality labels generated when going through FPARS. Parcel sorter improvement suggestions you give about high density bins competes with the metric you suggested about distance between misrouted sites. If you sort purely on density alone then you'll end up putting all your major metro regions all consolidated in one region of a given sort program. I'd think that with your suggestive influence on the USPS you'd review how the sort programs are developed and realize the missing link in that one is that the software used is woefully inadequate (truly it isn't seemingly possible to make this sort of change through internal suggestion). The volume data should automatically populate based on past bin assignment sort program versions and allow for more a more easily modifiable/configurable program than using notepad or a custom text editor to make changes with confusing sets of rules specific to certain limitations of a given machine thanks to its outdated computer systems/programs. Versioning of sort programs should be handled in a web based program (the current web based app is not useful). That program should provide KPI metrics about sweep times, bin full status average sweep times, percentage of missorts to bins either directly across (actual maintenance issue for APBS where brushes are wired backwards thus sorting in the wrong direction) or a bin just after (flyover as you suggested with a backed up chute condition), percentage of sweeping rejects/phantoms. Someone shouldn't be manually reviewing a labeling list to compare if they got all the correct zip ranges in their text editor correctly entered manually, it should be automatically be preset based on the logistics determinations for that site in the web app itself with a level of customization dependent on density and bin separations as available (sites closer to one another tend to get a higher percentage of volume for one another thus tend to separate more bins for those sites logically). Those should be trended on a dashboard where one of these HQ folks can evaluate how good a given sort program actually is in reducing missorts along with actually providing some useful data in relation to potential staffing issues on a machine... Ultimately to reduce the number of missorts. I'm sorry, sure those best practices are helpful, but this organization has a bad habit of distracting away nationwide systemic issues continually going unaddressed with overly simplistic work instructions conjured up from a few sites.

    Mar 11, 2021
  • anon

    For over a year my mail has been forwarded to another address, despite the fact that we have been at our current address. Many, many attempts have been made to get USPS to stop forwarding our main and stop sending out erroneous change of address notice. Local USPS staff have supposedly tried to correct this problem but have been unsuccessful. This needs to be investigated and corrected.

    Mar 09, 2021
  • anon

    Victim of mail fraud, missing or rerouted mail

    Mar 09, 2021
  • anon

    I am currently battling the same thing I believe. I have stopped receiving mail for some unknown reason other than my local post office saying that I just do not get any mail, so I signed up for informed delivery, and received notice of a letter addressed to a person I do not know, with my address how ever the mail never showed up. I am having difficulty getting any answers from anyone as to what I am to do! I am waiting for important documents!!! This is ridiculous. I did not have any sort of issue with my mail until recently, so obviously think it could be related to stimulus fraud as someone trying to obtain the stimulus by using US Citizen addresses. Hope your issue is resolved as well.

    Mar 20, 2021
  • anon

    I sold my home in Oakdale , mn. On feb 5, 2021 I vacated the home and put in a temporary change of address online. About 8 working days went by and the only mail I received was from the companies I had personally contacted and changed my address. In attempt to recover my families mail at a crucial time of year with it being tax time we were waiting on w-2’s as well as some scholarship awards for my son. I returned to Oakdale , my and spoke with the woman who bought my home she said she hadn’t check any mail because she didn’t know which mailbox was hers. However she informed me that the mail carrier had knocked on her door informing her that the mail box was too full to put anything else in it. They went over the mail to see if any was hers but she hadn’t put in a change of address, therefore every thing that was in the box was mine or my son’s or finance. I reported to the Oakdale post office snd spoke with post master, he said that our names did not show up when he pulled up my old address all he had was a renter of mine that moved 1 tr prior. I couldn’t believe it, I asked him to check the system at main facility bc I did indeed put in change of address online for all three of us. While he was in back I signed up for informed delivery thinking well let’s see what address pops up. The system showed I did put in a change of address as it showed as the current place I was living. When he came out he said that the main faculty had me down as living in St. Paul . He said he had nothing for me sitting at his station, it wasn’t 10 days, they are supposed to hold mail for 10 days to see if it is claimed it a forwarding address comes up. I don’t believe either was done . They simply threw my mail in the trash!! How does this happen, I am mortified o er the time I’ve spent trying to locate important documents that was in that pile. I told the manager that he should enter my change of address in his system as well , he said it wasn’t necessary !! Now what happens

    Mar 08, 2021
  • anon

    I had a package being sent from Alaska to Virginia. It made it to the Richmond sorting facility, where it was then sent to Puerto Rico! How is that even possible? My package was less than 2 hours from me and now it's in a completely different country sitting at a post office there. The same post office lost my wedding ring that was sent off to be repaired. Needless to say, Richmond, Virginia sorting facility is where packages go to die and not male it to their recipient.

    Mar 03, 2021
  • anon

    Doesn't do any good to sign up for text alerts when your watching your package being moved in nothing but a loop!!! My order placed on Feb 10, 2021 of a small childs outfit is still being routed from kcmo distrib. To kcks distrib. ...back and forth.....back and forth.....as it sits at each distrib center for about 3 days each! Then its back and forth again!...This is after it sat in a distrib center in CA for two and half weeks!! ..What is wrong with the USPS? Are ya'll on drugs or something? Honestly, people who are could probably do better than this! ITS SAD!!! There is just no justifying what I have been watching regarding the tracking of my package ......this has NOTHING to do with Covid or weather.......this is flat out INCOMPETENCE!!! I live outside of Kansas City Mo....and I watched the last package before THIS ONE... Take two weeks to travel from CA to KCMO distrib. center .....and instead of delivery to my home on the promised date from there....THEY SENT IT CLEAR TO CONNETICUT!!!! ....So I had to wait another 4 days!!! It was a total of 8 days late from the original date promised!!! ....And for no reason AT ALL!!! This latest one is OVER TWO WEEKS LATE.......again......FOR NO REASON AT ALL!!! I AM COMPLETELY DONE WITH USPS!!!!!

    Mar 01, 2021
  • anon

    I've been using the U.S. Mail for over 50 years & with one exception (about 15 years ago), NEVER had a problem with mail I sent getting to its destination, or receiving mail sent to me in a few days. Until recently. Mail I sent to a bank on Jan. 4th still hasn't arrived, mail sent to another financial institution on Feb. 5th still hasn't arrived, a check mailed to me on Feb. 15th, from a city in the same State (normally takes 2-3 days) still hasn't arrived & in the last week, I've gotten no mail @ all, other than the advertisements that come once/week. One delivery driver told me they've split the route I'm on (primarily older homes) between 5 drivers & while for years the mail truck came down my street 11:30 a.m. to 1:30 p.m., it's usually after 6 p.m., if it comes @ all. And the nearest post office, which is also the sorting center for this area, is less than 2 miles away. Yes, I've spoken with a supervisor @ the local post office & have filed missing mail reports online, but that hasn't accomplished anything. Now I drive to another post office to mail from, which sends mail to a different sorting center, but that doesn't solve the problem of non-delivery to me. I reckon I'll have to get a P.O. Box @ that other post office to receive mail. Yes, I know the USPS had serious financial problems, but that's Congress' fault. The USPS is supposed to be self-supporting, but evidently doesn't receive enough revenue to do it. I don't want to spend more on stamps, etc., but using the USPS costs quite a bit less than using FedEx, UPS, etc. & I will never use UPS again because twice they lost an important item I sent & they still owe me over $34. One word defines the overall problem: INCOMPETENCE.

    Feb 27, 2021
  • anon

    Artnjr, Are you a postal employee? USPS is simply the worst...

    Mar 01, 2021
  • anon

    My priority package missed it's correct destination and was re-routed to the Dead Mail Center --- Online tracking info still shows "delivered" - The left hand does not know what the right is doing. Bad, bad system.

    Feb 27, 2021
  • anon

    I have had major problems with receiving expected mail for over 2 months at my current address, most dealing with finances and or banking information and nothing is being done to assist in locating the problem or my unreceived mail .

    Feb 26, 2021
  • anon

    this is something that goes on all the time. managers move mail around between offices so that it shows that the mail is in "route" when customers check. Simple yet effective Can't process it so move it. Can't deliver it so move it.

    Feb 26, 2021
  • anon

    I have had my mail misrouted before, but this is the worst. My medications started out in Tucson, AZ, travelled to Phoenix, AZ, then to Las Vegas, NV (why?) I live in Kingman, AZ. From Las Vegas, NV my package travelled to Indianapolis, IN. At this point in time, it is obvious to me why the USPS is going broke. This package is MEDICATIONS!! You do NOT get to route them all over the country! I was told by USPS personnel that after Las Vegas, the meds would come to me. Indiana is NOT Arizona!!! I am a veteran, and I need these medications to arrive in a timely manner. Since I ordered them on the 8th of February, USPS is officially flat on their faces!

    Feb 26, 2021
  • anon

    I've been getting other people's mail for the past two years there is a big problem with that and I will also make this complaint with the mayor office as well. Can't get my mail and always getting some Andrea johnson's mail this needs to be corrected even tho I've changed apartments a few time s still doesn't justify my mail never comiy to the correct address when I am putting on in my changes of address in proper timeingi think these postal workers should be monitored on the job just as the police are monitoring themselves and us. Safety is important as well as our mail security is as well and I truly feel someone in your post office is stealing people mail and rerouted it other places criminally..

    Feb 25, 2021
  • anon

    Priority box sent from Wilmington, NC to Lawrenceburg,KY. on 2/18..tracked to Fayetteville, NC to Raleigh, NC on 2/19. Left Raleigh, NC to Greensboro, NC, arrived in Lexington, KY on 2/19. (Lawrenceburg, KY is less then 100 miles from Lexington, KY). 2/23 was scanned in transit to Detroit, MI..arrived in Detroit, MI, and was scanned as having left Detroit, MI in transit to next destination. Who knows what the next destination the USPS is sending this Priority box to??? Paid over $15.00 for a 2-3 day delivery (expected maybe a 4 day delivery time due to Covid)...BUT NEVER EXPECTED THE PRIORITY BOX TO TRAVEL ALL OVER THE UNITED STATES..Just want to know WHY this was sent from Lexington , KY to Detroit, MI, instead of the final destination of Lawrenceburg, KY. And can I recover the cost of Priority shipping since it did not travel by Priority mail and after 6 days is further away from the destination then when the Priority box was origninally mailed. Does the USPS not know geography? Can't blame this on Covid.

    Feb 24, 2021
  • anon

    I'm glad to see that problems are being addressed. I'm 50 years old and have never had a lost package or extended delays. Of course it is impossible to know if mail got lost and I didn't know it was sent. All of my interactions with postal employees has been one of great outcomes and positive. The website is great and informed delivery is awesome. From the sounds of the bins not being replaced when overflowing, that is either an employee overwhelmed or simply lazy. Sorry to say that but, there are always those few that make everyone else look bad. I worked for Yellow Freight at the docks running forklifts and loading trucks when I was young. I was threatened and told to slow down by fellow employees. I was told about the last guy and how his tires got slashed. It is just something to think about as I'm sure that wouldn't be a culture tolerated by a great institution that does better than any other since our founding. God Bless.

    Feb 24, 2021
  • anon

    The findings are helpful; however, Most recommendations should be a part of the work duties. Mishandled and/or mis-sent mail is still a large problem, including payment letters received and not received to the public. These are still major problems for the public. Accountability should start and begin being made known. The mail system needs an overhaul and also our U.S. representives that should be working for the American welfare.

    Feb 24, 2021
  • anon

    Brought to Blakeslee PA post office on 2/5 and departed same day. Then to Lehigh Valley on 2/8 & departed to Phl distribution center on 2/9. My package sat for 8 days in Phl before being put on WRONG truck back to Lehigh valley on 2/17. Departed Phl again on 2/20 & still in transit on 2/23. I think the people in Phl distribution center should not be in their positions. They apparently do not do there job because this is NOT the first time Phl distribution has routed my packages wrong. Jessica Sellare

    Feb 24, 2021