This management alert presents the results of our self-initiated review of the Timeliness of Mail Processing at the North Houston, TX, Processing and Distribution Center (P&DC). Our objective was to determine if the North Houston P&DC was processing mail on time.
The U.S. Postal Service considers mail delayed when it is not processed in time to meet its established delivery day, with the exception of Standard Mail. Standard Mail is considered delayed when it is not processed, finalized, or dispatched in time to provide the subsequent operation or facility the allotted time necessary to ensure delivery by the established delivery day. The North Houston P&DC did not process mail on time from September 1 through November 30, 2015. During that period, the North Houston P&DC reported 54 million delayed mailpieces, which was the highest overall delayed mail volume in the country during the stated period.