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Management Alert - Timeliness of Mail Processing - North Houston, TX, P&DC

Audit Reports

Report Number:
Report Type:
Audit Reports
Category: Delivery / Mail Processing, Service Performance

Management Alert - Timeliness of Mail Processing - North Houston, TX, P&DC

This management alert presents the results of our self-initiated review of the Timeliness of Mail Processing at the North Houston, TX, Processing and Distribution Center (P&DC). Our objective was to determine if the North Houston P&DC was processing mail on time.

The U.S. Postal Service considers mail delayed when it is not processed in time to meet its established delivery day, with the exception of Standard Mail. Standard Mail is considered delayed when it is not processed, finalized, or dispatched in time to provide the subsequent operation or facility the allotted time necessary to ensure delivery by the established delivery day. The North Houston P&DC did not process mail on time from September 1 through November 30, 2015. During that period, the North Houston P&DC reported 54 million delayed mailpieces, which was the highest overall delayed mail volume in the country during the stated period.

Report Recommendations

# Recommendation Status Value Management Response OIG Response USPS Proposed Resolution

R - 1 -- Continue to monitor and mitigate delayed mail to ensure mail is processed on time.

Closed $0 Agree

R - 2 -- Fill staff vacancies and management positions to ensure adequate staffing and supervision.

Closed $0 Agree

R - 3 -- Update the mail processing operating plan to reflect the impacts of recent major changes to operations resulting from the consolidation and operational window change.

Closed $0 Agree

R - 4 -- Update the run plan generator, compare plan to actual results, and adjust machine time as necessary.

Closed $0 Agree

R - 5 -- Increase machine runtime and productivity to ensure timely mail processing.

Closed $0 Agree

R - 6 -- Ensure management and staff comply with standard operating procedures for mail transport equipment management, including handling, reuse, and return of this equipment.

Closed $0 Agree

R - 7 -- Ensure corrective actions are taken to address the reported security deficiencies.

Closed $0 Agree