Background
The U.S. Postal Service needs effective and productive operations to fulfill its mission of providing prompt, reliable, and affordable mail service. In recent years, service performance and Postal Service efficiency has trended downward. In response, the Postal Service established strategies in its 10-year Delivering for America plan to improve service performance and mail processing efficiencies.
 
What We Did
Our objective was to evaluate service performance and processing efficiencies at 10 low performing mail processing facilities and determine potential areas for improvement. To accomplish our objective, we conducted observations and interviews at the 10 selected facilities. We also reviewed mail processing productivity data for letters, flats, packages, and manual operations; service performance and trends for First‑Class, Periodicals, Marketing and Parcels; mail processing staffing (e.g., employee availability, turnover, etc.); and training and maintenance challenges. Our scope period was fiscal year (FY) 2020 to FY 2022, Quarter (Q)1.
 
 

Comments (1)

IMPORTANT – PLEASE NOTE: Complaints about the Postal Service – including lost, stolen, or mishandled mail – that are unrelated to the content on this page will not be posted. Please visit the Contact Us page for information on where to file formal complaints with our agency or the Postal Service.

Leave a comment

CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
  • anon

    So much of the report is redacted that it makes it too distracting and totally impossible to follow the information!

    Aug 10, 2022