The U.S. Postal Service considers mail to be delayed when it is not processed in time to meet the established delivery day. Delayed mail can adversely affect U.S. Postal Service customers and harm the organization’s brand.

The Postal Service launched the Mail Condition Visualization (MCV) system in January 2019. The application’s intent is to provide near real-time visibility of a facility’s on-hand volume, delayed inventory volume, delayed dispatch volume, and oldest mail date by mail category and processing operation. MCV receives data from handheld devices used in mail processing operations, Surface Visibility scans, and mailer documentation. The MCV application calculates delayed mail inventory daily by determining the number of mailpieces that have not received their next expected processing operation scan by 6:59 a.m. for destinating final processing operations and by 6:00 a.m. for all other operations.

Two important processing operations are the Managed Mail Program and Delivery Point Sequence (DPS). Mail originating from one mail processing facility that requires additional processing at a destinating facility before delivery is part of the Managed Mail Program. Once managed mail is processed, it is prepared for DPS, which is an automated process of sorting mail into delivery order by carrier routes. DPS requires sorting the mail twice, with the first pass used to scan the addresses and the second pass to sort the mail to the sector, segment, or carrier walk sequence.

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  • anon

    Sent my sister a package on the 22ed of April, Package has not arrived she's in Queen Creek Arizona. There's no track since it left Knoxville Tennessee, is this why??

    May 30, 2021
  • anon

    Many packages for Woodruff Arizona 85942 end up at Show Low Arizona. All Woodruff mail, including all packages, need to be routed via Flagstaff AZ- Holbrook AZ-Woodruff Az. Packages going to Show Low is a common and extremely frustrating occurrence. If Phoenix plant cant put it together, perhaps there needs to be some serious management changes- starting at the top.

    May 14, 2021
  • anon

    woah Nellie...You have a chart on page 4... Look at the bottom flow...If the plant does not do operation 918 and 919 it simply ships the mail to post offices and all is well... NOT REALLY... If the plant does not do complete sorting down to route sequence, where the heck do you think it happens?... Yeah, clerks and carriers now have to do it at post offices.. ... Wasting hours of their time and making big expense for USPS.. You never looked to see how often this happens... And you never follow through to see the intended consequences down stream because the plant can't do its job... if you are going to look at delayed mail, look all the way down the chain.. Figure the added cost to post offices and put those expense where the folks who caused them have to eat those expenses, not the post offices... That happens and plant management will have incentive to do their job completely and properly... Post Offices are sick and tired of cleaning up plant messes....

    May 12, 2021