The U.S. Postal Service considers mail to be delayed when it is not processed in time to meet the established delivery day. Delayed mail can adversely affect U.S. Postal Service customers and harm the organization’s brand.

The Postal Service launched the Mail Condition Visualization (MCV) system in January 2019. The application’s intent is to provide near real-time visibility of a facility’s on-hand volume, delayed inventory volume, delayed dispatch volume, and oldest mail date by mail category and processing operation. MCV receives data from handheld devices used in mail processing operations, Surface Visibility scans, and mailer documentation. The MCV application calculates delayed mail inventory daily by determining the number of mailpieces that have not received their next expected processing operation scan by 6:59 a.m. for destinating final processing operations and by 6:00 a.m. for all other operations.

Two important processing operations are the Managed Mail Program and Delivery Point Sequence (DPS). Mail originating from one mail processing facility that requires additional processing at a destinating facility before delivery is part of the Managed Mail Program. Once managed mail is processed, it is prepared for DPS, which is an automated process of sorting mail into delivery order by carrier routes. DPS requires sorting the mail twice, with the first pass used to scan the addresses and the second pass to sort the mail to the sector, segment, or carrier walk sequence.

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Comments (13)

  • anon

    When is the USPS going to fix this disaster of a joke of a facility. 3 day Priority Mail letters now take over 12 days to arrive at destination instead of the promised 3. The US gov't needs to get down to this facility and fire every person in the building immediately. The $800 billion US taxpayers pay the USPS every year has done nothing but make USPS NON-FUNCTIONAL. This is a disgrace to our country - and a Federal crime on the American people and the people of Phoenix. What are we paying you people for? Full boycott of USPS now - use only FedEx or UPS instead.

    May 03, 2022
  • anon

    I mailed a package to my daughter on the 14th of April. It arrived at the Phoenix Regional Distribution center that evening. It did not leave that facility until 11 :15 today. Nearly DAYS sitting in a warehouse. I'm glad it wasn't anything real important

    Apr 20, 2022
  • anon

    Mailing anything now is getting pretty bad. This is the 4th gift card that I've mailed since December 2021 and the recipient has not received the mail. Post office employees say they can't do anything about it. Priority mail takes up to 3 weeks to get to Michigan from Phoenix, AZ. Why waste my money on Priority mailing???? Never going to mail a gift card again for sure!

    Apr 01, 2022
  • anon

    Why did this package go from Queens,NY to Kearney,NJ back to Mobile, Alabama and now Arizona??!!

    Feb 15, 2022
  • anon

    My Priority Package Arrived at USPS Regional Origin Facility PHOENIX AZ DISTRIBUTION CENTER ANNEX on January 14, 2022. It is January 19, 2022 and it will definitely not be arriving today. Why do we bother paying for priority? I just sent a complimentary note to my local post office for the work they do last week, however if the rest of USPS doesn’t seen it necessary to work or remove days off when the need is clear why bother. The system is broken. Some packages are time sensitive.

    Jan 19, 2022
  • anon

    I had a important priority mail package sent to me which went through the Phoenix, Arizona USPS Distribution facility on January 6, 2022. Since that date, it has disappeared. No further updates have been provided via the tracking mechanism. What happened to it? My address is in Hyannis Port, Massachusetts. Thank you.

    Jan 13, 2022
  • anon

    I live south of Arizona in Mobile, AL. Why was my package sent to Wisconsin. Do you have an employee that knows how to read or all of you sorry?

    Jan 08, 2022
  • anon

    I had a package sent out Priority Mail to be delivered October 23, 2021 in Chandler AZ. For some reason this package was sent to Peoria in the West Valley, I live in the East Valley. As of today Tuesday the26th none has any idea where this package is. Peoria post office says it's at the disbutation center. While Chandler post office says says the disbutation center is 7 days backup with items being sent to the wrong places. This was a priority mailing!!! It should have takeno3 days and not 9 days (according to Chandler Post Office I should have it by Friday the 29th). Whoever is sorting priority mail does not know the difference between East and West Valley they may need some training. And from the sound of it there is a lot of mail being sent to the wrong post offices and maybe some training should be mandatory!!!! This package is time sensitive!!!! Should have sensitive done my part and returned it to the sender so they would have had it no later than Thursday the 28th.

    Oct 26, 2021
  • anon

    I have had several problems with delays this past year in Arizona. My brother in Texas receives his mail faster than I do coming from Hawaii, mailed on the same day, this happened with legal documents at least twice, I received my papers a full 7 days later, 10 days after mailing. I also sent a priority mail med. box 2-3 days to Texas from Phoenix, it took 6 days, the tracker stated it went to Washington State, then to Texas??? that doesn't not make sense to me. I use USPS priority mail for all my priority mail, I am considering using the other guys now.

    Oct 19, 2021
  • anon

    Sent my sister a package on the 22ed of April, Package has not arrived she's in Queen Creek Arizona. There's no track since it left Knoxville Tennessee, is this why??

    May 30, 2021
  • anon

    Im having problems with the queen creek az post office for 85142. We have a problem getting all of our mail almost daily anymore. The local office is full of excuses, but nothing getting taken care of. My package from 2 weeks ago that was delivered WAS NOT DELIVERED TO MY BOX . Now today i got 1 of 2 pieces of mail that was due today and i called yet again and spoke to Terri at the local office and am being told its not a guarantee of delivery once its scanned because its a 3rd party co that scans our mail? We get our neighbors mail and packages more often then our own mail! Ive been on the phone with Terri while typing this out and shes so rude trying to rush through the call and on to the next theres never anything that gets taken care of! Who can we contact to start actually receiving our mail out here?

    Nov 04, 2021
  • anon

    Many packages for Woodruff Arizona 85942 end up at Show Low Arizona. All Woodruff mail, including all packages, need to be routed via Flagstaff AZ- Holbrook AZ-Woodruff Az. Packages going to Show Low is a common and extremely frustrating occurrence. If Phoenix plant cant put it together, perhaps there needs to be some serious management changes- starting at the top.

    May 14, 2021
  • anon

    woah Nellie...You have a chart on page 4... Look at the bottom flow...If the plant does not do operation 918 and 919 it simply ships the mail to post offices and all is well... NOT REALLY... If the plant does not do complete sorting down to route sequence, where the heck do you think it happens?... Yeah, clerks and carriers now have to do it at post offices.. ... Wasting hours of their time and making big expense for USPS.. You never looked to see how often this happens... And you never follow through to see the intended consequences down stream because the plant can't do its job... if you are going to look at delayed mail, look all the way down the chain.. Figure the added cost to post offices and put those expense where the folks who caused them have to eat those expenses, not the post offices... That happens and plant management will have incentive to do their job completely and properly... Post Offices are sick and tired of cleaning up plant messes....

    May 12, 2021