Comments (40)

  • anon

    Thank you for your comments on this 2012 audit report on the Atlanta NDC. The Office of Inspector General recently started an audit examining mail delivery in the Atlanta area. In the coming weeks, we will be publishing an Audit Asks page and ask you post comments related to our audit there. In the meantime, please visit the 'Contact Us' page on this website for information on where to file formal complaints with our agency or the Postal Service. Also, visit our home page to view our recent work. Thank you again, OIG Audit Team.

    Feb 08, 2018
  • anon

    Well, the package that was supposed to have been delivered to me in Bowdon Georgia ( less than 50 miles from Atlanta) on 2/04/18 that only took 1 day from North Carolina, to reach the Atlanta Peachtree Distribution Center, was sent to Memphis TN instead. Memphis has now returned the package to the Atlanta Peachtree Distribution Center. It now has the generic tracking that says it is on its way to its destination. That is what it said before, only to wind up in Memphis. I hope this time they manage to deliver my package to my post office in Bowdon which has been always good at deliveries when they actually get something from the Atlanta Peachtree Distribution Center.

    Feb 08, 2018
  • anon

    The Atlanta Distribution Center needs to be audited AGAIN! I'm so sick of their incompetence. 2 day priority mail takes 7 days because it sits in Atlanta for 5 day! For what it's worth I wrote WSB (who covered the 2012 audit of the Atlanta Distribution Center) and Governor Deal, asking them to look into this location. #auditatlantausps

    Feb 08, 2018
  • anon

    UPDATE! My package that was supposed to have been delivered to Bowdon, Georgia that arrived at the Atlanta Peachtree Distribution Center the day after it was mailed from North Carolina, has just been updated on tracking. It was sent to Memphis, Tennessee from Atlanta! Can you believe the incompetence of the USPS in Atlanta. I'm really boiling mad at this point. I should have received my package 3 days ago.

    Feb 07, 2018
  • anon

    It is time to do some firing in the Atlanta Peachtree Distribution Center. I buy a lot of things on Ebay and Amazon. For the past three months or more, a lot my packages have been misplaced once they arrive in Atlanta. I live in Bowdon, GA, less than 60 miles from Atlanta, and I have had several of my packages get to the Peachtree Distribution Center, and vanish for a week or more. I had one package from California that arrived 4 weeks after the scheduled delivery date. These aren't packages that have been poorly packaged and labeled, they arrive in excellent condition when they do finally arrive. I have heard several people complain of the same problem. There has to be something terribly wrong with the Atlanta Peachtree Distribution Center. And why do they sometimes go to the other locations in Atlanta from the Atlanta Distribution Center, before finally being sent to where they are supposed to go? Before automation and computers, mail seemed to be more reliable. The new tracking format is a joke. When a package hasn't been scanned and is just laying around, the tracking says it is on its way to whatever location, and everyone knows this is a crock. It is just laying around somewhere. The new tracking format is just to hide some of their incompetence when they lose things. I'm sure there are many other people that get their mail in Georgia that are really feed up with the incompetence in the USPS in Atlanta. They need to do some serious investigating to see what the problem is and do some firing.

    Feb 07, 2018
  • anon

    For the past three months when packages I have ordered online get to the Atlanta Distribution Center on Peachtree Street, they vanish for a while. Most of them eventually get to me. I ordered an item from North Carolina. It was mailed the very next day and arrived at the USPS Atlanta Distribution Center the following day. It was supposed to have been delivered on February 4, 2018. This is Feb. 6, and there hasn't been an update or delivery yet, I filled out the request for updates on the website, but nothing has been sent to me for an update. The new tracking format that always says an item is on the way to its destination when it hasn't been scanned for some time is a complete farce. It is total BS. I am fed up with the incompetence of the Atlanta Distribution Center.

    Feb 06, 2018
  • anon

    Same problem!!! Says my package left the Atlanta distribution center on the 26 of January... still NO PACKAGE OR UPDATES!!! I want my items!

    Feb 05, 2018
  • anon

    My package came as a empty box say damaged package I need a refund or something you guys should not of even put your hands on it can some one give me a call or something because call the 1800 number is no help at all

    Feb 05, 2018
  • anon

    Not sure why I keep filling this out when nobody ever responds. I’ve filed 3 complaints, 2 emails, called twice. still have not received my priority mail that was shipped to me OVER A MONTH AGO

    Feb 05, 2018
  • anon

    Isn't that something? What's going on with these people in Atlanta? I read some of the comments here it's heartbreaking, really. I have a priority mail package mailed to me from New Jersey to Douglasville on jan 27. I was supposed to get it on"29" today is feb 2 since 29 it's on it's way its way for destination to Douglasville. And this is an important package , really important. I guess they don't read the comments. They don't care about what people feel. And i just moved here from NJ so far not a good experience.

    Feb 02, 2018
  • anon

    In Georgia for military training had a vital package shipped here was supposed to arrive a week ago 2-day shipping.....8 days later cannot get an answer on package. Opened up a help ticket callrep said she will work on it but if I don’t get package in ANOTHER 8 DAYS call her back.....ANOTHER 8 DAYS!!!!! Where is the efficiency, seems like the site too is designed to keep you in a maze. I would go drive an hour and pick it up myself but callrep said it’s in “sorting”. Really trying not to drive over to ATL Metro N Distribution Center and open a can of whupazz but these ppl are trying my patience. NEVER EVER USING USPS AGAIN!

    Feb 01, 2018
  • anon

    I have recently moved to the South West Atlanta area. I had ordered over 30 items on line since I have moved. When I pay for Priority Mail, we are told it takes 2 - 4 days for delivery. That has NEVER happened since I moved to Atlanta. Shipping times with the USPS Priority Mail packages take 10 - 24 days. Once in a while, I can understand. I can even understand things taking an extra day or two. But when EVERY SINGLE thing you have sent to you by USPS takes WEEKS and not DAYS, something is seriously wrong. What are people paying for with Priority Mail? FedEx and USPS take 4 - 7 days to get packages. What is going on with Atlanta that the USPS mail is taking so incredibly long?

    Jan 30, 2018
  • anon

    I am looking for a package thats states it is at usps distribution center peachtree ga if someone could please help me locate my package would be greatly appreciated. It had the wrong zip code delivery on the package.

    Jan 29, 2018
  • anon

    My step dad sent me a package on Jan 20th and I still have not received it. He sent it priority and gave me the tracking number. The last time my tracking updated was the 24th of January and it is JANUARY 28TH!!! 4 DAYS SINCE MY TRACKING HAS BEEN UPDATED! What is going on at this distribution center!?

    Jan 28, 2018
  • anon

    Wondering why USPS has such rigid formats for us to complete, which don't allow more specific and accurate answers to it's questions/boxes to complete to better aide in the solution to a problem; one size does not fit all. Wondering why telephone numbers and addresses of distribution centers are not listed where the public can easily find them on the usps.com website so we can inquire just where our missing mail landed and how we can get it back. Wondering why when customer service telephone numbers are listed for the public to call, customers have to wait in excess of 55 minutes to speak with someone (the last time I waited on hold for nearly 2 hours until an emergency telephone call came in and I had to hang up). Is the budget so tight it is not allowing for enough employees to handle the business? The recent price increase should go to hiring more help. I love the idea of being able to track mail, but wish it worked in every mailing. Although my problem is not yet resolved (although it's been nearly a month since my package was originally mailed), the few usps people I have been able to talk to have sounded professional and courteous.

    Jan 26, 2018
  • anon

    I too recently got a package from Long Island to my home in Newnan, Georgia. It took less than 24 hours to go from Carle Place, NY to the Bermuda Triangle known as the Atlanta Distribution Center. It then took six more days to go the last 30 or so miles to my house. During that time it made a trip to the Peachtree Distribution Center, wherever that is. If it is in Peachtree City, GA that's about 8 miles from here. It then went back to the Atlanta Black Hole. It was sporting a beard when I finally got it. The Pony Express could have done better.

    Jan 25, 2018
  • anon

    Have you received your package yet?

    Jan 28, 2018
  • anon

    Two weeks later and I am still waiting on my priority mail. No answers from anyone as to where it is. Completely unacceptable

    Jan 23, 2018
  • anon

    I placed a order for two day shipping, instead it took my package 6 days to get to me and I received an empty box! I am highly upset and after reading some of other comments with the same situations I think I’ll be calling the bad business bureau. This is totally unacceptable! Spend all of this money to get an empty package!

    Jan 22, 2018
  • anon

    I am not getting any of my mail from certain companies but I've put in a change of address with Austell GA Post Office and Douglas county Post Office Fulton County Post Office but I'm still not receiving some of my mail out of Georgia. Could you Please contact me at my email.

    Jan 18, 2018
  • anon

    The mail has been coming at 8 recently

    Jan 12, 2018
  • anon

    Hello. I left my passport at my family’s home during the holidays so I had my mom 2 day priority ship it to me on 01/08. It is now 01/12 and I still have not received anything. 2 days ago tracking said it was out for delivery but today it’s at the distribution center and have been there for a day and some change. I need my passport TODAY to be able to travel out of country tomorrow!!! HELP!!!

    Jan 12, 2018
  • anon

    I paid for priority mail on two different packages and it was supposed to get here Monday. Here it is Thursday and still nothing. Keeps saying “delayed at our Atlanta distribution center” I’m pissed and will NEVER be using USPS again. I want my damn packages!! The lady I bought them from keeps calling USPS and they keep saying ETA is tomorrow. I have both the tracking numbers and want an update. I want to know how I can retrieve my packages!!

    Jan 11, 2018
  • anon

    I’m habinf the same problem !

    Jan 12, 2018
  • anon

    Me too!! Going on almost a week of not receiving my package that was shipped as priority!!

    Jan 13, 2018
  • anon

    I'm having the same problem. packages are flagged as delivered or left notice but the mail person is too lazy to do any of them. I have a video where he posted on the tracking number details as the front door was not accessible but he never got out of the truck to deliver the parcel which weight was under 2 lbs

    Jan 18, 2018
  • anon

    I moved to Grovetown, Georgia from Sanford, NC three months ago. I have an online business which means I send and receive a TON of packages with USPS. In NC, if I sent or received a package, it was always on time or a day early! Since moving here to Georgia, where my packages are going through Atlanta Distribution Center, it takes twice as long or longer to receive anything!! It is very frustrating when shipping costs are high anyway, then I pay for priority 2 or 3 day and USPS doesn't treat it as a priority at all. But they certainly don't mind charging me ungodly amounts for priority shipping. Horribly run in Atlanta. They keep my packages for 3 sometimes 4 days!!!

    Jan 11, 2018
  • anon

    I have been waiting for a security deposit check for the past 3 days and all it says is "Delayed, in Transit" and there is no other information. Can someone please tell me what I need to be doing so I can go ahead and get my envelope.

    Jan 10, 2018
  • anon

    I am having the same issue. Paid for priority mail to be delivered on Monday. It’s now Thursday, no package and no updates on the tracking number. What is going on?

    Jan 11, 2018
  • anon

    SAME exact issue!! My packages haven't updated since Jan 12th!! It was shipped priority in the 9TH!! What has happened?????

    Jan 18, 2018
  • anon

    My flat rate box was supposed to be delivered to San Diego. They said the address was incomplete. They sent it back thru Atlanta, Ga, who then said it was in transit, I assume, back to me , the sender. Now the tracking says it is back in Atlanta after being "in transit " for over a week. Now the website says the address is missing or incomplete. If YOU have the tracking number, and obviously you must, otherwise you could NOT be telling me it is back in Atlanta, then read the tracking number, IT WILL TELL YOU THE ORIGINATING post office. Send it there and the postal worker there will notify me that it has arrived. That is why you have a TRACKING NUMBER< so you know where to send it....HELLO. Thanks.

    Jan 08, 2018
  • anon

    I've got a couple issues to mention. 1: There should be a phone number to reach distribution centers. When we (often) need to locate where a package got stalled on its way, it would make sense to be able to call all the points along the route. 2: I'd love to know why (for over 21 hours) the tracking for my package has been telling me it in transit from Atlanta to Peachtree City. It takes me 45 minutes to drive that. This is absolutely ridiculous. Next time I order something, I'll be using FedEx or UPS.

    Jan 05, 2018
  • anon

    Mine was IN TRANSIT FOR 3 DAYS!!!!!!!!!!! Priority Express Parcel Supposed to be here today but just arrived at ATL DIST. CENTER

    Jan 05, 2018
  • anon

    It is very pitiful that USPS PROMISES a package delivery on an overnight or 2 day priority and is never delivered on the date specified,and then when you try to get money refund on an overnight package you have to jump through loop holes to ge it , so that is a unfair statement... USPS SHOULD STAY TRUE TO THEiR GUARANTEE " money back if not guaranteed!!! I will now boycott USPS and start using "UPS" !!!

    Dec 14, 2017
  • anon

    I ordered something in ebay and everything seemed smooth until I received it. I got the box, but nothing was inside... the item is completely missing. I called the post office in my town and learned that it could’ve been lost in the Atlanta sorting center. I tried to file a claim and it says I have the wrong tracking number when it clearly is the right one. Can somebody please help me because I need the part and I don’t want to lose my money nor the item I bought online. Please help.

    Nov 22, 2017
  • anon

    Hi! I lost my passport in USPS mail. I'm trying to track it down by calling every facility my package was routed to, but no one answers the phone, even if they didm everyone seem to rush to throw their hands up in the air. Please help Shruti

    Nov 03, 2017
  • anon

    Ok I have a package of vitamins and supplements that was to be shipped on August 23 2017 from North Carolina and I have a CA claim number and the package is in transit since September 30 2017 and the last the date in the system says October 1 2017 and , I tried to file and insurance claim and the insurance claim website won't accept the last date in the system so I can't complete the insurance claim and I need it but the deadline for the insurance claim is on October 23 2017 and I desperately need my package and help to resolve this matter PLEASE HELP ME!

    Oct 21, 2017
  • anon

    My employer mailed my check Priority Mail on 10/11/17 and Dalton Post Office said it should arrive at my house on 10/13/17. I have yet to receive it. When I look up the tracking number it was last at the Atlanta Distribution Network Center on the 12th. It says "Delayed - In Transit to Evans, GA" since the 13th, 14th, and 15th. Why would it be delayed? It is just an envelope sent Priority Mail.

    Oct 17, 2017
  • anon

    I ordered a ring and it went through the atlanta network distrubution facility on the 3rd of october and has been in transit since. I'm wondering where my package is is was suppose to be here yesterday the 5th and i know it does not take 4 days to get a package from atlanta can anyone help me please this package is very important to me.

    Oct 06, 2017
  • anon

    My shoes came from DHL and they arrived today at the atlanta network distrubution facility and i was wondering when it will arrive in my house> i live an hour from the facility. thank you

    Sep 18, 2017