Airport Delays

It’s not only travelers that have to deal with delays at the airport. Seems inbound international mail does, too.

But the U.S. Postal Service isn’t necessarily at fault when inbound international mail is delayed. While on a plane and even after it’s unloaded but not yet tendered to the Postal Service, inbound international mail is the responsibility of the foreign postal operators and their agreements with air carriers or ground handlers.

 

2.7 Billion Served

You’ve probably heard that the U.S. Postal Service has the nation’s biggest retail network, with more than 30,000 post offices — about as many nationwide locations as McDonald’s, Starbucks, and Walmart combined. Just what does that mean in terms of customer visits, though?

 

Survey Says…!

If you’ve bought stamps or mailed a package at a postal retail counter, the clerk probably directed you to a survey at the bottom of the receipt. Maybe you filled it out to compliment your helpful clerk, or to raise a concern about the appearance of the post office lobby.

No matter your feedback — good, bad, or indifferent — you were heard. The Point of Sale (POS) Survey you took is one of four primary tools the U.S. Postal Service uses to assess customer satisfaction across its various points of contact with customers. Here are the four tools and what they measure:

 

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Recent Poll

How important is free shipping when deciding whether to place an online order?

Recent Comments

  • 7 hours 17 min ago
    Issue today was at the Danville, VA post office located on Teague Court. I had to take our companies monthly bill out to the bulk mailing office. On my first trip, I found the door locked and all...
  • 10 hours 5 min ago
    Improved and consistent manual ramp reports are a good first step. But why isn't USPS willing to integrate the flight arrival data into an efficient electronic notification system? The Postal...

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