The Retail, Delivery & Marketing program area consists of three directorates: Delivery, Retail & Vehicle Operations and Sales, Marketing & International.

Delivery, Retail & Vehicle Operations Directorate

Delivery, retail and vehicle operations are critical core and support functions to fulfill the U.S. Postal Service’s mission of binding the nation together through the delivery of mail and to provide prompt, reliable, and efficient postal services to all communities. This directorate audits the functional areas that accomplish this, including city delivery, rural delivery, retail services, and vehicle fleet and maintenance operations.



Sales, Marketing & International Directorate

This directorate provides value to the U.S Postal Service and its stakeholders by auditing and reviewing data collection systems, operations, and services related to sales and customer relations, marketing, product innovation, global business, mail entry and payment technology, and corporate communications issues.

Audit Directorates