Field Operations
Field Operations
Field Operations Review Teams conduct localized/site specific audits related to the Postal Service’s processing, logistics, and delivery networks.
The team completes a “cluster” of audits in one area and performs observations at multiple delivery units and a mail processing plant.
Seasonal Performance and Postal Regulatory Commission
The Seasonal Performance and Postal Regulatory Commission (PRC) directorate evaluates the Postal Service’s readiness and performance of Peak Season and Election and Political Mail. The audits assess data from site visits and mail indicators from other sources in the effort to provide insights into the Postal Service’s seasonal performance readiness and execution. They also conduct full scope performance audits that assess the operations and provide oversight for the Postal Regulatory Commission (PRC).
Finance, Pricing, and Human Capital
Finance
The Finance Directorate examines the efficiency and effectiveness of financial controls, financial reporting, cash management, liquidity, and other areas of financial risk to the Postal Service.
Cost and Pricing
The Cost and Pricing Directorate audits and reviews data collection systems and processes used to develop costing, pricing, and service performance measurements. Our directorate helps to ensure these systems and processes meet the regulatory requirements imposed by the Postal Accountability and Enhancement Act of 2006 for market dominant and competitive products.
Human Capital Management
The Human Capital Management Directorate conducts audits of Postal Service human resources, security, government relations, and environmental sustainability programs.
Inspection Service, Technology and Services
U.S. Postal Inspection Service
The Inspection Service Directorate examines the efficiency and effectiveness of the U.S. Postal Inspection Service, which is tasked with supporting and protecting the Postal Service and its employees, infrastructure, and customers. This directorate conducts performance audits and compliance reviews on a variety of topics, such as handling of narcotics, funds management, and case management and reporting.
Cybersecurity and Technology
The Cybersecurity and Technology Directorate helps reduce the risk of fraud, inappropriate disclosure of sensitive data, and disruption of critical postal operations and services by assessing whether USPS information resources provide the highest level of security, reliability, and value expected by USPS customers.
Audit Services
Audit Services provides guidance and support to the Office of Audit (OA).
The Strategic Services and Development team is responsible for strategic initiatives that benefit all of OA and staff development. The Quantitative Analytics and Data team’s mission is to provide data analytics support and education to assist OA conduct objective and independent audits of the Postal Service’s programs and operations.
Mission Operations
Mission Operations is made up of the following three directorates:
Network Processing
The Network Processing team provides oversight on the efficiency and effectiveness of the over 300 USPS mail sorting facilities nationwide. Audits focus on cost, service, and large-scale network changes.
Delivery Operations
The Delivery Operations team conducts various types of audits to evaluate and assess whether the USPS meets and executes its critical core functions effectively and efficiently to achieve on-time performance of last-mile delivery. It also uses data analytics and risk models to identify delivery functions at risk.
Transportation
The Transportation team develops important information on the Postal Service’s transportation networks and quickly shares it with decision makers. They examine the economy, efficiency, effectiveness, and security of transporting mail on air, highway, rail, maritime, and international support networks.
Retail, Marketing and Supply Management
Retail
The Retail Directorate conducts various types of audits and evaluations to assess the efficiency of the Postal Service’s retail activities and operations, including accepting mail and packages, providing counter service at Post Offices, or overseeing commercial outlets that sell stamps and services on behalf of USPS.
Sales, Marketing and International
The Sales, Marketing and International Directorate audits and reviewing data collection systems, operations, and services related to sales and customer relations, marketing, product innovation, global business, mail entry and payment technology, and corporate communications issues.
Infrastructure and Supply Management
The Infrastructure and Supply Management Directorate explores major Postal Service infrastructure and contracting efforts to determine if supply chain and facilities costs are being effectively and efficiently controlled by current purchasing policies, initiatives, and practices. To that end, the directorate issues audit and management advisory reports about purchasing, contracting, supply management, and facilities programs.
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