Sometimes our auditors look at specific incidents or facilities. Other times, especially when concerns are raised, we examine broader, more systemic issues. So, what did we do when more than 70 members of Congress asked us to look into the persistent declines in on-time mail delivery in 17...Read More
The Mission Operations program area consists of the Network Processing and the Transportation directorates.
The Network Processing Directorate’s mission to process mail in an efficient, low cost manner while processing this mail as expeditiously as possible in order to meet or beat service standards. This mission is accomplished through the use of state of the art automated and mechanized equipment that will allow mail, to the fullest extent possible, be sorted in delivery point sequence. Our audit work focuses on answering the Office of Audit's “Really Big Questions” regarding cost and service. Network Processing has taken the really big questions and broken them down into manageable, definable issues on economy, efficiency, effectiveness, and service as it relates to the existing network. Network Processing conducts risk assessments and uses risk modeling to identify those plants and districts at risk.
The Transportation Directorate’s mission is to develop important and relevant decision-making information on the Postal Service’s transportation networks, and quickly share that information with decision makers for their use. We accomplish our mission by examining the economy, efficiency, effectiveness, and security of transporting mail on air, highway, rail, maritime, and international support networks. Our work involves performance auditing of operations, procurements, logistical support systems, and other programs costing the Postal Service about $8.8 billion annually. Consistent with Mission Operations' mission and goals, we will continue to perform audits that help cut transportation costs and streamline operations; benchmark against other entities and use data to identify transportation risks or focus on issues; and assist the Postal Service in focusing on systemic, nationwide issues.
The Plant Evaluation Team uses risk modeling to identify those plants/divisions at risk and performs localized/facility specific audits for select network processing and transportation operations. Our work provides the Postal Service with timely information regarding risks, such as delayed mail, internal control weaknesses, inefficient/late transportation, trailer utilization, Postal Vehicle Service issues, and other areas for improvement.