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Reports

Report Title Date Report Type Category
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Views of the Postal Service As an Employer White Papers Human Resources
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1-800-ASK-USPS: The Postal Service’s Interactive Voice Response System White Papers Customer Service
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Improving Operational Efficiency Using Informed Visibility White Papers Customer Service
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A Primer on Service Standards White Papers Service Performance, Delivery / Mail Processing
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Step into Tomorrow: The U.S. Postal Service and Emerging Technology White Papers Technology
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How Institutions Change White Papers Retail, Sales & Marketing, Innovation
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Marketers’ Perceptions of Informed Delivery and Informed Visibility White Papers Retail, Sales & Marketing
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Vote by Mail and the Postal Service: A Primer White Papers Election and Political Mail, Delivery / Mail Processing
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Revenue and Costs in the Retail Network White Papers Cost & Pricing
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Customer Perceptions of the U.S. Postal Service During the COVID-19 Pandemic White Papers Customer Service