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Reports

Report Title Date Report Type Category
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The Role of the Postal Service in Identity Verification White Papers Technology, Security
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Demographic Trends in Mail Access Changes and Service, 2016-2020 White Papers Delivery / Mail Processing, Customer Service
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Report cover of Trends in New Delivery Points white paper
Trends in New Delivery Points White Papers Delivery / Mail Processing
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Electric Delivery Vehicles and the Postal Service White Papers Transportation / Vehicles
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The Truck Driver Shortage: Implications for the Postal Service White Papers Transportation / Vehicles
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Views of the Postal Service As an Employer White Papers Human Resources
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1-800-ASK-USPS: The Postal Service’s Interactive Voice Response System White Papers Customer Service
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Improving Operational Efficiency Using Informed Visibility White Papers Customer Service
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A Primer on Service Standards White Papers Service Performance, Delivery / Mail Processing
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Step into Tomorrow: The U.S. Postal Service and Emerging Technology White Papers Technology