OIG OPERATING STATUS

DUE TO A LAPSE IN GOVERNMENT FUNDING, ALL NON-EXCEPTED OIG EMPLOYEES ARE FURLOUGHED AND MUST CEASE ALL OIG WORK-RELATED ACTIVITIES.

This website will not be monitored or updated until full operations resume.
Your interest in the efficiency of Postal Service programs is important to us. Our Hotline remains operational, and you may still submit your concern and it will be reviewed.

You may also submit FOIA requests, however we cannot respond until the government reopens.

Reports

	Report Title	Date	Report Type	Category
Image	Primer on Postal Challenges	04/03/2013	White Papers	Strategy & Investments
Image	Customer Service Feedback Audit Report	12/17/2012	Audit Reports	Customer Service
Image	Commercial Mail Entry and Acceptance Initiatives	09/14/2012	Audit Reports	Strategy & Investments
Image	Customer Complaint Resolution Process	09/10/2012	Audit Reports	Customer Service
Image	Efficiency of Customer Service Operations	08/17/2012	Audit Reports	Customer Service
Image	Delivery Fleet Strategies	08/14/2012	Audit Reports	Strategy & Investments
Image	Carrier Contributions to Revenue Generation and Customer Service	06/19/2012	Audit Reports	Customer Service
Image	State of the Mail	04/27/2012	White Papers	Strategy & Investments
Image	Meeting America’s Emerging Communications Needs	04/26/2012	White Papers	Strategy & Investments
Image	The USPS Global Card: A Conceptual Analysis of a Smart Card Platform	02/13/2012	White Papers	Strategy & Investments