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Reports

	Report Title	Date	Report Type	Category
Image	Improving Operational Efficiency Using Informed Visibility	09/17/2021	White Papers	Customer Service
Image	Customer Perceptions of the U.S. Postal Service During the COVID-19 Pandemic	04/09/2021	White Papers	Customer Service
Image	Sustainability and the Postal Service: Creating a Greener Future Through Product Innovation	08/05/2020	White Papers	Strategy & Investments
Image	Reevaluating the Universal Service Obligation	05/06/2020	White Papers	Service Performance, Customer Service
Image	Rural and Urban Origins of the U.S. Postal Service	08/26/2019	White Papers	Strategy & Investments
Image	Foreign Posts’ Retirement Asset Investments	05/21/2019	White Papers	Strategy & Investments
Image	Improving the Customer Experience with USPS Customer Care Centers	08/20/2018	White Papers	Customer Service
Image	Millennials and the Mail	07/30/2018	White Papers	Strategy & Investments
Image	Delivering the Best Customer Experience	12/13/2017	White Papers	Service Performance, Customer Service
Image	Postal Customer Satisfaction: A Primer of Four Surveys	08/28/2017	White Papers	Customer Service