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Reports

	Report Title	Date	Report Type	Category
Image	National Operational Assessment – Customer Service and Delivery Operations	12/12/2019	Audit Reports	Customer Service
Image	Service Performance of Election and Political Mail During the 2018 Midterm and Special Elections	11/04/2019	Audit Reports	Election and Political Mail, Service Performance
Image	U.S. Postal Service Customer Service for Non-English-Speaking Customers	11/02/2018	Audit Reports	Customer Service
Image	Customer Retail Experience	09/28/2018	Audit Reports	Customer Service
Image	Improving the Customer Experience with USPS Customer Care Centers	08/20/2018	White Papers	Customer Service
Image	Processing Readiness for Election and Political Mail for the 2018 Midterm Elections	06/05/2018	Audit Reports	Service Performance, Election and Political Mail
Image	Delivering the Best Customer Experience	12/13/2017	White Papers	Service Performance, Customer Service
Image	Postal Customer Satisfaction: A Primer of Four Surveys	08/28/2017	White Papers	Customer Service
Image	Delivery and Customer Service Operations – Bronx, NY	04/20/2017	Audit Reports	Service Performance, Customer Service
Image	Function 4 Efficiency in the Greater Boston District	04/03/2017	Audit Reports	Customer Service