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The International Package Market – Trends and Opportunities for the Postal Service |
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White Papers |
Strategy & Investments, Innovation, Customer Service |
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The Value of the Postal Service’s Retail Network for Small Businesses |
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White Papers |
Retail, Sales & Marketing, Delivery / Mail Processing, Customer Service, Cost & Pricing |
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Demographic Trends in Mail Access Changes and Service, 2016-2020 |
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White Papers |
Delivery / Mail Processing, Customer Service |
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Report of Investigation – Case No. 21INV00781 |
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Other |
Election and Political Mail |
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1-800-ASK-USPS: The Postal Service’s Interactive Voice Response System |
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White Papers |
Customer Service |
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Improving Operational Efficiency Using Informed Visibility |
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White Papers |
Customer Service |
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Vote by Mail and the Postal Service: A Primer |
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White Papers |
Election and Political Mail, Delivery / Mail Processing |
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Customer Perceptions of the U.S. Postal Service During the COVID-19 Pandemic |
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White Papers |
Customer Service |
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Report of Investigation – Case No. 21INV00469 |
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Other |
Election and Political Mail |
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Report of Investigation – Paterson, NJ, Post Office |
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Other |
Election and Political Mail |
