Reports | Office of Inspector General OIG

	Report Title	Date	Report Type	Category
Image	Mail Delivery and Customer Service Operations – Sunrise Station, Las Vegas, NV	10/15/2021	Audit Reports	Customer Service, Delivery / Mail Processing, Service Performance
Image	Testimony of Melinda Perez, Acting Assistant Inspector General for Audit, U.S. Postal Service	10/15/2021	Congressional Testimonies	Delivery / Mail Processing
Image	1-800-ASK-USPS: The Postal Service’s Interactive Voice Response System	09/21/2021	White Papers	Customer Service
Image	Manual Mail Processing Efficiency	09/21/2021	Audit Reports	Service Performance, Delivery / Mail Processing
Image	Nationwide Service Performance	09/20/2021	Audit Reports	Delivery / Mail Processing, Service Performance
Image	Improving Operational Efficiency Using Informed Visibility	09/17/2021	White Papers	Customer Service
Image	Service Performance – First‑Class Single Piece Letter Mail	09/03/2021	Audit Reports	Delivery / Mail Processing, Retail, Sales & Marketing, Service Performance
Image	A Primer on Service Standards	09/02/2021	White Papers	Service Performance, Delivery / Mail Processing
Image	Mail Operations at the Mid Carolina, NC, Processing and Distribution Center	08/25/2021	Audit Reports	Delivery / Mail Processing, Service Performance
Image	Embargoes and Redirections at U.S. Postal Service Processing Facilities	08/13/2021	Audit Reports	Delivery / Mail Processing, Service Performance