Reports

	Report Title	Date	Report Type	Category
Image	Short-Run Costs and Postal Pricing	01/09/2013	White Papers	Cost & Pricing
Image	Flat-Shaped Mail Costs	01/04/2013	Audit Reports	Cost & Pricing
Image	Customer Service Feedback Audit Report	12/17/2012	Audit Reports	Customer Service
Image	Costs for Better Management Decisions: CRA Versus Fully Distributed Costs	09/17/2012	White Papers	Cost & Pricing
Image	Customer Complaint Resolution Process	09/10/2012	Audit Reports	Customer Service
Image	Efficiency of Customer Service Operations	08/17/2012	Audit Reports	Customer Service
Image	Carrier Contributions to Revenue Generation and Customer Service	06/19/2012	Audit Reports	Customer Service
Image	A Primer on Postal Costing Issues	03/20/2012	White Papers	Cost & Pricing
Image	Expedited Packaging Supplies Program	12/28/2011	Audit Reports	Customer Service
Image	Officers' Travel and Representation Expenses for Fiscal Year 2011	12/19/2011	Audit Reports	Cost & Pricing