Reports

	Report Title	Date	Report Type	Category
Image	Customer Retail Experience	09/28/2018	Audit Reports	Customer Service
Image	Contractual Support Services for the U.S. Postal Service’s Continuous Improvement Program	08/31/2018	Audit Reports	Contracting
Image	Improving the Customer Experience with USPS Customer Care Centers	08/20/2018	White Papers	Customer Service
Image	Domestic Preference in Vehicle Contracts	06/07/2018	Audit Reports	Contracting
Image	Delivering the Best Customer Experience	12/13/2017	White Papers	Service Performance, Customer Service
Image	Oversight of Contracting Officer Authority	09/06/2017	Audit Reports	Contracting
Image	Postal Customer Satisfaction: A Primer of Four Surveys	08/28/2017	White Papers	Customer Service
Image	U.S. Postal Service Contract Labor Substitution	05/30/2017	Audit Reports	Contracting
Image	Delivery and Customer Service Operations – Bronx, NY	04/20/2017	Audit Reports	Service Performance, Customer Service
Image	Function 4 Efficiency in the Greater Boston District	04/03/2017	Audit Reports	Customer Service