OIG OPERATING STATUS

DUE TO A LAPSE IN GOVERNMENT FUNDING, ALL NON-EXCEPTED OIG EMPLOYEES ARE FURLOUGHED AND MUST CEASE ALL OIG WORK-RELATED ACTIVITIES.

This website will not be monitored or updated until full operations resume.
Your interest in the efficiency of Postal Service programs is important to us. Our Hotline remains operational, and you may still submit your concern and it will be reviewed.

You may also submit FOIA requests, however we cannot respond until the government reopens.

Reports

	Report Title	Date	Report Type	Category
Image	Improving the Customer Experience with USPS Customer Care Centers	08/20/2018	White Papers	Customer Service
Image	Domestic Preference in Vehicle Contracts	06/07/2018	Audit Reports	Contracting
Image	Delivering the Best Customer Experience	12/13/2017	White Papers	Service Performance, Customer Service
Image	Oversight of Contracting Officer Authority	09/06/2017	Audit Reports	Contracting
Image	Postal Customer Satisfaction: A Primer of Four Surveys	08/28/2017	White Papers	Customer Service
Image	U.S. Postal Service Contract Labor Substitution	05/30/2017	Audit Reports	Contracting
Image	Delivery and Customer Service Operations – Bronx, NY	04/20/2017	Audit Reports	Service Performance, Customer Service
Image	Function 4 Efficiency in the Greater Boston District	04/03/2017	Audit Reports	Customer Service
Image	Highway Contract Route Survey Compliance – Southern Transportation Category Management Team	03/10/2017	Audit Reports	Service Performance, Contracting
Image	Most Favored Customer Pricing	12/14/2016	Audit Reports	Contracting