OIG OPERATING STATUS

DUE TO A LAPSE IN GOVERNMENT FUNDING, ALL NON-EXCEPTED OIG EMPLOYEES ARE FURLOUGHED AND MUST CEASE ALL OIG WORK-RELATED ACTIVITIES.

This website will not be monitored or updated until full operations resume.
Your interest in the efficiency of Postal Service programs is important to us. Our Hotline remains operational, and you may still submit your concern and it will be reviewed.

You may also submit FOIA requests, however we cannot respond until the government reopens.

Reports

	Report Title	Date	Report Type	Category
Image	Controls Over Contract Labor Hours	09/23/2021	Audit Reports	Contracting, Human Resources
Image	1-800-ASK-USPS: The Postal Service’s Interactive Voice Response System	09/21/2021	White Papers	Customer Service
Image	Improving Operational Efficiency Using Informed Visibility	09/17/2021	White Papers	Customer Service
Image	Contract Invoice Payment Process	07/29/2021	Audit Reports	Contracting, Service Performance
Image	Mail Delivery and Customer Service Operations – Newark Post Office, Newark, DE	07/22/2021	Audit Reports	Customer Service, Delivery / Mail Processing, Service Performance
Image	Contract Delivery Service Cost Attribution	06/21/2021	Audit Reports	Contracting, Cost & Pricing
Image	Mail Delivery and Customer Service Operations – Carrier Sections, Cleveland, OH	06/15/2021	Audit Reports	Customer Service, Delivery / Mail Processing, Service Performance
Image	Mail Delivery and Customer Service Operations – East Stroudsburg Post Office, East Stroudsburg, PA	05/25/2021	Audit Reports	Customer Service, Service Performance
Image	Negotiated Service Agreement – Report Number 20-317-R21	05/19/2021	Audit Reports	Contracting, Retail, Sales & Marketing
Image	Negotiated Service Agreement – Report Number 20-233-R21	05/13/2021	Audit Reports	Contracting, Retail, Sales & Marketing