Reports | Office of Inspector General OIG

	Report Title	Date	Report Type	Category
Image	1-800-ASK-USPS: The Postal Service’s Interactive Voice Response System	09/21/2021	White Papers	Customer Service
Image	Improving Operational Efficiency Using Informed Visibility	09/17/2021	White Papers	Customer Service
Image	Contract Invoice Payment Process	07/29/2021	Audit Reports	Contracting, Service Performance
Image	Mail Delivery and Customer Service Operations – Newark Post Office, Newark, DE	07/22/2021	Audit Reports	Customer Service, Delivery / Mail Processing, Service Performance
Image	Contract Delivery Service Cost Attribution	06/21/2021	Audit Reports	Contracting, Cost & Pricing
Image	Mail Delivery and Customer Service Operations – Carrier Sections, Cleveland, OH	06/15/2021	Audit Reports	Customer Service, Delivery / Mail Processing, Service Performance
Image	Mail Delivery and Customer Service Operations – East Stroudsburg Post Office, East Stroudsburg, PA	05/25/2021	Audit Reports	Customer Service, Service Performance
Image	Negotiated Service Agreement – Report Number 20-317-R21	05/19/2021	Audit Reports	Contracting, Retail, Sales & Marketing
Image	Negotiated Service Agreement – Report Number 20-233-R21	05/13/2021	Audit Reports	Contracting, Retail, Sales & Marketing
Image	Customer Perceptions of the U.S. Postal Service During the COVID-19 Pandemic	04/09/2021	White Papers	Customer Service