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Reports

	Report Title	Date	Report Type	Category
Image	First-Line Supervisors in the U.S. Postal Service	12/09/2019	White Papers	Human Resources
Image	A Closer Look at Postal Labor Costs	12/02/2019	White Papers	Human Resources
Image	Improving the Customer Experience with USPS Customer Care Centers	08/20/2018	White Papers	Customer Service
Image	Delivering the Best Customer Experience	12/13/2017	White Papers	Service Performance, Customer Service
Image	Postal Customer Satisfaction: A Primer of Four Surveys	08/28/2017	White Papers	Customer Service
Image	What Postal Services Do People Value the Most? A Quantitative Survey of the Postal Universal Service Obligation	02/23/2015	White Papers	Customer Service
Image	Flexibility at Work: Human Resource Strategies to Help the Postal Service	01/05/2015	White Papers	Human Resources
Image	Guiding Principles for a New Universal Service Obligation	11/17/2014	White Papers	Customer Service
Image	The Postal Service Customers of the Future	09/29/2014	White Papers	Customer Service
Image	Federal Employees’ Compensation Act Reform	08/20/2014	White Papers	Human Resources