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Reports

	Report Title	Date	Report Type	Category
Image	Reevaluating the Universal Service Obligation	05/06/2020	White Papers	Service Performance, Customer Service
Image	Improving the Customer Experience with USPS Customer Care Centers	08/20/2018	White Papers	Customer Service
Image	Postal Partnerships: The Complex Role of Middlemen and Discounts in the USPS Package Business	07/23/2018	White Papers	Cost & Pricing
Image	Delivering the Best Customer Experience	12/13/2017	White Papers	Service Performance, Customer Service
Image	Postal Customer Satisfaction: A Primer of Four Surveys	08/28/2017	White Papers	Customer Service
Image	Examining Changes in Postal Product Costs	03/13/2017	White Papers	Cost & Pricing
Image	Lessons in Price Regulation from International Posts	02/08/2017	White Papers	Cost & Pricing
Image	Lease Cost Saving Opportunities – Eastern Area	05/12/2015	White Papers	Cost & Pricing
Image	Challenges in Controlling Costs with Standard Mail Flats and Periodicals	02/26/2015	White Papers	Cost & Pricing
Image	What Postal Services Do People Value the Most? A Quantitative Survey of the Postal Universal Service Obligation	02/23/2015	White Papers	Customer Service