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Open Audit Recommendations

Below is a list of our open audit recommendations. When a report is issued, the Postal Service responds to each recommendation, and if there is agreement, it provides a corrective action plan with a date of planned implementation. We request written confirmation from the Postal Service when those corrective actions are completed and evaluate this information and provide concurrence when the recommendation can be closed. 
 
If the Postal Service disagrees with a recommendation, we work towards agreement by elevating discussions between USPS and OIG management.  Any recommendations that the Postal Service does not act on remain open and are reported to Congress until a resolution is achieved.

 
165

Total Open Recommendations

 
$314,897,457

Open Recommendations Financial Value

Report Title Report Number Issue Date Report Open Recommendations
Penalty Overtime Cover
Penalty Overtime 23-065-R23 1
# Recommendation Value Status Initial Management Response Final Resolution
1

Implement consistent oversight procedures for facility management to verify penalty overtime transactions are being cleared before the pay week closes at each facility using the Missing 091 Transaction Report.

 $140,856,063 Open Disagree Agree
2

Reiterate policy on the use and daily clearing of the Missing 091 Transaction Report to ensure penalty overtime hours are categorized as authorized or unauthorized in the Time and Attendance Collection System.

 $0 Closed Agree
3

Reiterate and clarify management responsibilities to complete the Postal Service Form 1017-B, Unauthorized Overtime Report, to include closed pay weeks, and provide oversight to ensure compliance.

 $0 Closed Agree
4

Develop and implement a tracking mechanism to monitor unauthorized overtime and penalty overtime hours.

 $0 Closed
5

Determine the feasibility of updating the Postal Service Form 1017-B, Unauthorized Overtime Record, to separate regular unauthorized overtime hours from unauthorized penalty overtime hours.

 $0 Closed Agree
Postal Service Customer Experience Cover
Postal Service Customer Experience - Delivery Surveys 23-033-R23 1
# Recommendation Value Status Initial Management Response Final Resolution
1

Enhance contracting officer oversight to ensure suppliers adhere to contract terms, particularly those for requisite product inclusion, non-response bias mitigation, and address quality assessment completion.

 $74,933 Closed Agree
2

Conduct a cost, benefit, and feasibility analysis on potential options for increasing local delivery response rates and developing more easily understood survey terminology.

 $0 Open Disagree
23-035 Cover
Progress Made to Reduce Mail Excluded from Service Measurement 23-035-R23 2
# Recommendation Value Status Initial Management Response Final Resolution
1

Explore and evaluate options to incentivize mailers to resolve mail exclusions.

 $0 Open Agree
2

Communicate and provide training to Full-Service mailers on the online portal and exclusion tool, and on how to identify root causes and resolve mail exclusions.

 $0 Closed Agree
3

Develop and implement a strategy to track, identify, and record Service Performance Measurement defect codes and root causes.

 $0 Open Disagree
4

Evaluate the feasibility of providing exclusion information at the mailpiece level to enable mailers to reduce Service Performance Measurement exclusions.

 $0 Closed Agree