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Open Audit Recommendations

Below is a list of our open audit recommendations. When a report is issued, the Postal Service responds to each recommendation, and if there is agreement, it provides a corrective action plan with a date of planned implementation. We request written confirmation from the Postal Service when those corrective actions are completed and evaluate this information and provide concurrence when the recommendation can be closed. 
 
If the Postal Service disagrees with a recommendation, we work towards agreement by elevating discussions between USPS and OIG management.  Any recommendations that the Postal Service does not act on remain open and are reported to Congress until a resolution is achieved.

 
168

Total Open Recommendations

 
$315,013,147

Open Recommendations Financial Value

Report Title Report Number Issue Date Report Open Recommendations
1-800-ASK-USPS: The Postal Service’s Interactive Voice Response System RISC-WP-21-010 1
# Recommendation Value Status Initial Management Response Final Resolution
1

R1 – Enhance current Interactive Voice Response system performance metrics by including metrics for the rate of complete, contained calls and the rate of incomplete, abandoned calls.

 $0 Open Agree
Improving Operational Efficiency Using Informed Visibility RISC-WP-21-009 1
# Recommendation Value Status Initial Management Response Final Resolution
1

R1 - Develop a formal avenue to periodically solicit feedback from Informed Visibility users to ascertain system functionality and gauge opportunities for enhancements.

 $0 Open Agree
COVID-19 Leave Administration 21-032-R21 2
# Recommendation Value Status Initial Management Response Final Resolution
1

Reiterate to managers and supervisors at all levels, the importance of policy requirements to manage and document leave, including pandemic-related leave.

 $12,381,178 Closed Agree
2

Modify the system to allow for all employees to digitally complete Postal Service Form 3971, Request for Notification of Absence.

 $0 Open Agree
3

Modify the payroll systems or develop another methodology for accurate recording of administrative leave for rural carriers.

 $0 Open Agree
4

Reiterate Postal Service policy to all employees for consistent, nationwide
application for monitoring leave to not exceed allowable leave limits.

 $0 Closed Agree