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Open Audit Recommendations

Below is a list of our open audit recommendations. When a report is issued, the Postal Service responds to each recommendation, and if there is agreement, it provides a corrective action plan with a date of planned implementation. We request written confirmation from the Postal Service when those corrective actions are completed and evaluate this information and provide concurrence when the recommendation can be closed. 

 

If the Postal Service disagrees with a recommendation, we work towards agreement by elevating discussions between USPS and OIG management.  Any recommendations that the Postal Service does not act on remain open and are reported to Congress until a resolution is achieved.

 
233

Total Open Recommendations

 
$564,559,559

Open Recommendations Financial Value

Report Title Report Number Issue Date Report Open Recommendations
Delivery Operations – Undelivered and Partially Delivered Routes 21-262-R23 1
# Recommendation Value Status Initial Management Response Final Resolution
1

Finalize system enhancements to identify undelivered and partially delivered routes.

 $0 Closed Agree
2

Enhance processes and tools to notify customers of delayed mail and undelivered and partially delivered routes.

 $0 Open Agree
Improving Service Performance and Mail Processing Efficiencies at Historically Low Performing Facilities 21-243-R22 1
# Recommendation Value Status Initial Management Response Final Resolution
1

Evaluate efficiency at the 10 facilities to identify inefficiencies in the mail flow (e.g., facility layout/location, space constraints, customer and service impacts, and equipment relocation costs) and, based on the results, consider properly aligning the impacted facilities to efficiently meet the challenges they face based on changes in market demand.

 $82,429,376 Open Agree
2

Develop and implement an action plan, with milestones and measurable goals, to address all safety and health issues identified during our audit of the 10 facilities.

 $0 Closed Agree
3

In accordance with policies and procedures, remove excess mail transport equipment from the 10 facilities.

 $0 Closed Agree
4

Continue to evaluate and implement management staffing and retention strategies and reduce the percentage of acting supervisors/managers at the 10 facilities.

 $0 Closed Agree
5

Create a formalized program to track and provide standardized training for any employee at the 10 facilities who assumes a role as an acting manager or supervisor and consider implementing the program nationwide.

 $0 Closed Agree
6

Ensure that all non-career employees receive orientation training at the 10 facilities and explore ways to standardize on-the-job training nationwide to reduce the learning gap that may impact employee training, skills, and knowledge.

 $0 Closed Agree
7

Reinforce procedures to verify that required training for newly promoted supervisors and managers at the 10 facilities is completed in the period required to gain the needed knowledge, skills, and abilities to optimally perform their role; and consider implementing the procedures nationwide.

 $0 Closed Agree
8

Evaluate all employee exit/stay survey responses quarterly and communicate the results directly with management at the 10 facilities to ensure transparency and accountability and consider implementing the evaluations and communications of employee surveys nationwide.

 $0 Closed Agree
9

Provide refresher training to employees and supervisors at the 10 facilities on proper procedures for preparing, feeding, jogging, and culling mail prior to processing mail to prevent or reduce machine jams.

 $0 Closed Agree
10

Issue supplemental guidance on management oversight to remind supervisors to check mail inventories and daily projections to ensure each machine is adequately staffed.

 $0 Closed Agree
1-800-ASK-USPS: The Postal Service’s Interactive Voice Response System RISC-WP-21-010 1
# Recommendation Value Status Initial Management Response Final Resolution
1

R1 – Enhance current Interactive Voice Response system performance metrics by including metrics for the rate of complete, contained calls and the rate of incomplete, abandoned calls.

 $0 Open Agree
Improving Operational Efficiency Using Informed Visibility RISC-WP-21-009 1
# Recommendation Value Status Initial Management Response Final Resolution
1

R1 - Develop a formal avenue to periodically solicit feedback from Informed Visibility users to ascertain system functionality and gauge opportunities for enhancements.

 $0 Open Agree
Package Delivery in Rural and Dense Urban Areas RISC-WP-20-008 1
# Recommendation Value Status Initial Management Response Final Resolution

To the VP of Delivery Operations: Develop a national plan, based on key data factors, to help reduce the aggregate costs of door deliveries along rural routes and in urban apartment buildings.

 $0 Open Agree