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Open Audit Recommendations

Below is a list of our open audit recommendations. When a report is issued, the Postal Service responds to each recommendation, and if there is agreement, it provides a corrective action plan with a date of planned implementation. We request written confirmation from the Postal Service when those corrective actions are completed and evaluate this information and provide concurrence when the recommendation can be closed. 

 

If the Postal Service disagrees with a recommendation, we work towards agreement by elevating discussions between USPS and OIG management.  Any recommendations that the Postal Service does not act on remain open and are reported to Congress until a resolution is achieved.

 
228

Total Open Recommendations

 
$821,201,470

Open Recommendations Financial Value

Report Title Report Number Issue Date Report Open Recommendations
USPS Response Mail Theft Cover
U.S. Postal Service’s Response to Mail Theft 22-178-R23 1
# Recommendation Value Status Initial Management Response Final Resolution
1

Develop a plan to include proposed quantities, projected cost, and actionable milestones to fully deploy the eArrow lock and high security mailbox initiatives, and include measures to assess their effectiveness.

 $0 Open Disagree
2

Provide new and acting managers and supervisors training on arrow key policies upon assuming their roles and maintain documentation of training attendance.

 $0 Closed Agree
3

Develop an oversight mechanism to hold managers and supervisors accountable for following established arrow key policy and training requirements.

 $0 Closed Agree
4

Finalize the Mail Theft Strategy that is under development by the end of calendar year 2023.

 $0 Closed Agree
5

Assess staffing resources available nationwide to support the Mail Theft Program and align resources with their Mail Theft Strategy.

 $0 Closed Agree
6

Require postal inspectors to complete the In-Service Basic Mail Theft training within one year of being assigned to a mail theft team.

 $0 Closed Agree
7

Work with the contracting officer to modify the existing contract and 1) define the Mail Theft Analytics Program purpose to improve complaint data quality and usefulness for division personnel, 2) develop internal controls such as guidance and an oversight mechanism, and 3) establish performance metrics to assess the effectiveness of the program.

 $1,008,976 Closed Agree
Postal Service Customer Experience Cover
Postal Service Customer Experience - Delivery Surveys 23-033-R23 1
# Recommendation Value Status Initial Management Response Final Resolution
1

Enhance contracting officer oversight to ensure suppliers adhere to contract terms, particularly those for requisite product inclusion, non-response bias mitigation, and address quality assessment completion.

 $74,933 Closed Agree
2

Conduct a cost, benefit, and feasibility analysis on potential options for increasing local delivery response rates and developing more easily understood survey terminology.

 $0 Open Disagree
Mid Term Election 2022 Cover
Service Performance of Election Mail for the 2022 Mid-Term Election 22-187-R23 1
# Recommendation Value Status Initial Management Response Final Resolution
1

Develop a plan to analyze costs associated with the processing and delivery of Election Mail and explore opportunities to be compensated for the implementation of Election Mail key practices and extraordinary measures.

 $23,033,770 Open Disagree
2

Evaluate if all current Election Mail policies are necessary and eliminate redundancies.

 $0 Closed Agree