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Open Audit Recommendations

Below is a list of our open audit recommendations. When a report is issued, the Postal Service responds to each recommendation, and if there is agreement, it provides a corrective action plan with a date of planned implementation. We request written confirmation from the Postal Service when those corrective actions are completed and evaluate this information and provide concurrence when the recommendation can be closed. 

 

If the Postal Service disagrees with a recommendation, we work towards agreement by elevating discussions between USPS and OIG management.  Any recommendations that the Postal Service does not act on remain open and are reported to Congress until a resolution is achieved.

 
228

Total Open Recommendations

 
$821,201,470

Open Recommendations Financial Value

Report Title Report Number Issue Date Report Open Recommendations
Mail Transport Equipment 21-229-R22 1
# Recommendation Value Status Initial Management Response Final Resolution
1

Identify, monitor, and follow up with Postal Service facilities and mailers that are not following the established requirements for proper handling, use, and return of excess of Mail Transport Equipment to the Mail Transport Equipment Service Centers.

 $12,487,996 Closed Agree
2

Provide refresher training related to Mail Transport Equipment return handling procedures and misuse to employees at non-compliant Postal Service facilities and mailers.

 $0 Closed Agree
3

Monitor the weekly inventory reporting to ensure Postal Service facilities and large mailers are compliant with the Mail Transport Equipment reporting requirements.

 $199,063,148 Closed Agree
4

Establish a threshold for those local mailers subject to inventory reporting and finalize and implement requirements to account for Mail Transport Equipment inventory.

 $0 Closed Agree
5

Update Handbook PO-502, Mail Transport Equipment, to establish a comprehensive audit policy addressing the audit frequency and threshold for Postal Service facilities and mailers subject to audits and documenting audit results.

 $0 Open Agree
6

Coordinate with the Vice President, Logistics, to review, monitor, validate, and update information in the Facility Database, Mail Transport Equipment Ordering System, and Mail Transport Equipment Support System to ensure mailer information is accurate and current.

 $0 Closed Agree
7

Correct security, and access control deficiencies at the 10 Postal Service facilities and two Mail Transport Equipment Service Centers.

 $0 Closed Agree
1-800-ASK-USPS: The Postal Service’s Interactive Voice Response System RISC-WP-21-010 1
# Recommendation Value Status Initial Management Response Final Resolution
1

R1 – Enhance current Interactive Voice Response system performance metrics by including metrics for the rate of complete, contained calls and the rate of incomplete, abandoned calls.

 $0 Open Agree
Improving Operational Efficiency Using Informed Visibility RISC-WP-21-009 1
# Recommendation Value Status Initial Management Response Final Resolution
1

R1 - Develop a formal avenue to periodically solicit feedback from Informed Visibility users to ascertain system functionality and gauge opportunities for enhancements.

 $0 Open Agree
Package Delivery in Rural and Dense Urban Areas RISC-WP-20-008 1
# Recommendation Value Status Initial Management Response Final Resolution

To the VP of Delivery Operations: Develop a national plan, based on key data factors, to help reduce the aggregate costs of door deliveries along rural routes and in urban apartment buildings.

 $0 Open Agree