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Open Audit Recommendations

Below is a list of our open audit recommendations. When a report is issued, the Postal Service responds to each recommendation, and if there is agreement, it provides a corrective action plan with a date of planned implementation. We request written confirmation from the Postal Service when those corrective actions are completed and evaluate this information and provide concurrence when the recommendation can be closed. 
 
If the Postal Service disagrees with a recommendation, we work towards agreement by elevating discussions between USPS and OIG management.  Any recommendations that the Postal Service does not act on remain open and are reported to Congress until a resolution is achieved.

 
165

Total Open Recommendations

 
$314,897,457

Open Recommendations Financial Value

Report Title Report Number Issue Date Report Open Recommendations
Management of PRC Smartphones Cover
Management of the Postal Regulatory Commission’s Smartphones 23-024-R23 1
# Recommendation Value Status Initial Management Response Final Resolution
1

Develop a standard operating procedure for smartphones, documenting how inventories should be performed and outlining the key elements to record for each smartphone.

 $0 Closed Agree
2

In coordination with the Chief Information Security Officer and the Chief Information Officer, include smartphones in its automated asset discovery and vulnerability enumeration scans to comply with the Cybersecurity and Infrastructure Security Agency Binding Operational Directive 23-01.

 $0 Closed Agree
3

Develop and implement a smartphone security policy that aligns with National Institute of Standards and Technology Special Publication 800-124.

 $0 Closed Agree
4

Develop and provide training and awareness activities for smartphone users on smartphone threats, recommended security practices, and policies.

 $0 Closed Agree
5

In coordination with the Chief Information Security Officer and the Chief Information Officer, perform threat profile modeling for smartphones to identify cybersecurity risks specific to smartphones at the Postal Regulatory Commission.

 $0 Closed Agree
6

Develop and implement a standardized process for capturing and reviewing security logs that includes specific use cases to monitor for smartphones.

 $0 Open Agree
7

In coordination with the Chief Information Security Officer and the Chief Information Officer, identify and document hardening standards and configuration settings for smartphones before issuing to end users.

 $0 Closed Agree
8

Enroll all smartphones in a mobile device management program and enforce established configuration settings to include strong password credentials, restricted application downloads, automatic operating system patches, and data loss prevention measures.

 $0 Closed Agree
9

Establish a utilization policy and operating procedures to review utilization data that better aligns with Executive Order 13589.

 $0 Closed Agree
photo of closed storefront
U.S. Postal Service’s Plans to Resolve Post Office Suspensions 21-239-R23 2
# Recommendation Value Status Initial Management Response Final Resolution
1

Update policies and procedures applicable to the post office suspension process to reflect current organizational structure and assigned responsibilities.

 $0 Closed Agree
2

Develop a process to formally document and monitor implementation of current and future plans to resolve post office suspensions as reported in the Annual Compliance Reports.

 $0 Open Agree
3

Develop and implement formally documented quality assurance processes over the data in the post office suspension tracking system.

 $0 Open Agree
Non-Career Turnover Cover
Postal Service Non-Career Turnover Follow-up 22-180-R23 1
# Recommendation Value Status Initial Management Response Final Resolution
1

Evaluate options for workhour and workday limits and develop specific retention programs for rural carrier associates, processing postal support employees, and mail handler assistants.

 $52,113,161 Closed Agree
2

Communicate management responsibilities and provide oversight to ensure compliance with Postal Service Form 1750, Employee Evaluation and/or Probationary Report requirements for applicable non-career employees.

 $0 Closed Agree
3

Establish an official process that requires performance evaluations to be conducted and documented during rural carrier associates' probationary periods.

 $0 Open Agree
Internation Mail Service Suspension Operations Cover
International Mail Service Suspension Operations 22-158-R23 1
# Recommendation Value Status Initial Management Response Final Resolution
1

Develop strategies to enhance management oversight related to the handling of internationally suspended mail, particularly related to containerization, labeling/placarding, and returning to sender.

 $0 Closed Agree
2

Develop a scan event code for internationally suspended mailings and corresponding processes and messaging.

 $0 Open Agree
22-006-R23
Voyager Fleet Card Program 22-006-R23 2
# Recommendation Value Status Initial Management Response Final Resolution
1

Establish a prerequisite for site managers to take required training before they are granted access to Fleet Commander Online and the Fuel Asset Management System.

 $0 Open Agree
2

Create periodic refresher training for all site managers and require remediation training for site management oversight failures.

 $0 Open Agree
3

Add a task to verify that Voyager cards are secure to the daily PM All Clear Tasks list.

 $0 Closed Agree
Sexual Harassment
U.S. Postal Service’s Response to Sexual Harassment Complaints 21-173-R23 1
# Recommendation Value Status Initial Management Response Final Resolution
1

Conduct an employee-wide survey to assess the extent to which sexual harassment is not reported to the Postal Service and evaluate the effectiveness of the Postal Service's anti-harassment policies and procedures.

 $0 Closed Agree
2

Develop a verifiable process for all sexual harassment complaints from multiple systems to be accurately collected, monitored, and analyzed in accordance with Equal Employment Opportunity Commission requirements.

 $0 Closed Agree
3

Implement system controls to require an issue code and issue description for cases processed in the Grievance and Arbitration Tracking System and issue guidance to staff to reiterate grievance case file retention requirements.

 $0 Closed Agree
4

Establish a process to refer sexual harassment complaints that are dismissed from the Equal Employment Opportunity complaint process for procedural reasons to Human Resources for management investigation.

 $0 Closed Agree
5

Update Publication 552 to require validation that managers and supervisors have completed required training before they initiate an Initial Management Inquiry Process.

 $0 Open Agree
6

Require all users who have access to Workplace Environment Tracking System to provide documentation they completed the required training and implement a process to validate the training has been completed before granting access to new users.

 $0 Closed Agree
Delivery Operations – Undelivered and Partially Delivered Routes 21-262-R23 1
# Recommendation Value Status Initial Management Response Final Resolution
1

Finalize system enhancements to identify undelivered and partially delivered routes.

 $0 Closed Agree
2

Enhance processes and tools to notify customers of delayed mail and undelivered and partially delivered routes.

 $0 Open Agree