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Open Audit Recommendations

Below is a list of our open audit recommendations. When a report is issued, the Postal Service responds to each recommendation, and if there is agreement, it provides a corrective action plan with a date of planned implementation. We request written confirmation from the Postal Service when those corrective actions are completed and evaluate this information and provide concurrence when the recommendation can be closed. 
 
If the Postal Service disagrees with a recommendation, we work towards agreement by elevating discussions between USPS and OIG management.  Any recommendations that the Postal Service does not act on remain open and are reported to Congress until a resolution is achieved.

 
165

Total Open Recommendations

 
$314,897,457

Open Recommendations Financial Value

Report Title Report Number Issue Date Report Open Recommendations
22-194 Cover
Corporate Information Security Office Workforce 22-194-R23 2
# Recommendation Value Status Initial Management Response Final Resolution
1

in coordination with the Vice President, Organization Development, establish and document a workforce plan that describes key recruitment, retention, and performance measurement activities. At a minimum, the plan should address strategic priorities, include workforce goals and objectives, identify stakeholder roles and responsibilities, and define a process for periodic review and updates.

 $0 Open Disagree
2

Develop a process to track employee and contractor training and certifications to monitor progress toward addressing the skills gaps identified in periodic skills assessments.

 $0 Open Disagree
USPS Response Mail Theft Cover
U.S. Postal Service’s Response to Mail Theft 22-178-R23 6
# Recommendation Value Status Initial Management Response Final Resolution
1

Develop a plan to include proposed quantities, projected cost, and actionable milestones to fully deploy the eArrow lock and high security mailbox initiatives, and include measures to assess their effectiveness.

 $0 Open Disagree
2

Provide new and acting managers and supervisors training on arrow key policies upon assuming their roles and maintain documentation of training attendance.

 $0 Open Agree
3

Develop an oversight mechanism to hold managers and supervisors accountable for following established arrow key policy and training requirements.

 $0 Open Agree
4

Finalize the Mail Theft Strategy that is under development by the end of calendar year 2023.

 $0 Closed Agree
5

Assess staffing resources available nationwide to support the Mail Theft Program and align resources with their Mail Theft Strategy.

 $0 Open Agree
6

Require postal inspectors to complete the In-Service Basic Mail Theft training within one year of being assigned to a mail theft team.

 $0 Open Agree
7

Work with the contracting officer to modify the existing contract and 1) define the Mail Theft Analytics Program purpose to improve complaint data quality and usefulness for division personnel, 2) develop internal controls such as guidance and an oversight mechanism, and 3) establish performance metrics to assess the effectiveness of the program.

 $1,008,976 Open Agree
Penalty Overtime Cover
Penalty Overtime 23-065-R23 1
# Recommendation Value Status Initial Management Response Final Resolution
1

Implement consistent oversight procedures for facility management to verify penalty overtime transactions are being cleared before the pay week closes at each facility using the Missing 091 Transaction Report.

 $140,856,063 Open Disagree Agree
2

Reiterate policy on the use and daily clearing of the Missing 091 Transaction Report to ensure penalty overtime hours are categorized as authorized or unauthorized in the Time and Attendance Collection System.

 $0 Closed Agree
3

Reiterate and clarify management responsibilities to complete the Postal Service Form 1017-B, Unauthorized Overtime Report, to include closed pay weeks, and provide oversight to ensure compliance.

 $0 Closed Agree
4

Develop and implement a tracking mechanism to monitor unauthorized overtime and penalty overtime hours.

 $0 Closed
5

Determine the feasibility of updating the Postal Service Form 1017-B, Unauthorized Overtime Record, to separate regular unauthorized overtime hours from unauthorized penalty overtime hours.

 $0 Closed Agree
Postal Service Customer Experience Cover
Postal Service Customer Experience - Delivery Surveys 23-033-R23 1
# Recommendation Value Status Initial Management Response Final Resolution
1

Enhance contracting officer oversight to ensure suppliers adhere to contract terms, particularly those for requisite product inclusion, non-response bias mitigation, and address quality assessment completion.

 $74,933 Closed Agree
2

Conduct a cost, benefit, and feasibility analysis on potential options for increasing local delivery response rates and developing more easily understood survey terminology.

 $0 Open Disagree
23-035 Cover
Progress Made to Reduce Mail Excluded from Service Measurement 23-035-R23 2
# Recommendation Value Status Initial Management Response Final Resolution
1

Explore and evaluate options to incentivize mailers to resolve mail exclusions.

 $0 Open Agree
2

Communicate and provide training to Full-Service mailers on the online portal and exclusion tool, and on how to identify root causes and resolve mail exclusions.

 $0 Closed Agree
3

Develop and implement a strategy to track, identify, and record Service Performance Measurement defect codes and root causes.

 $0 Open Disagree
4

Evaluate the feasibility of providing exclusion information at the mailpiece level to enable mailers to reduce Service Performance Measurement exclusions.

 $0 Closed Agree