Compass displaying the words "service", "cost", and "pricing". An arrow is pointing to "Service".

The U.S. Postal Service Office of Inspector General is hosting Postal 360 - a discussion forum designed to explore essential aspects of the Postal Service and its operations.

Read the recap of the forum

The three themes of this event will be service, cost, and pricing. The service module will examine how the Postal Service's performance standards have changed over the last decade, whether the measuring of those standards is adequate, and what kind of service changes mailers are requesting. On cost, the Postal Service's product unit costs have changed dramatically since PAEA was passed in 2006. We will explore what factors may be driving these changes. Finally, the pricing module will discuss the question: Where next for postal pricing? Panelists from different stakeholder groups will bring their perspectives to all of these cornerstone issues and attendees are encouraged to contribute to the discussion. Please join us!

  • Date: Wednesday, November 16, 2016

  • Time: 9am - 4:45pm EST

  • Location: USPS OIG Headquarters | 1735 N. Lynn St., Arlington, VA 22209

  • Registration Fee: $25 per person. Fee includes all conference materials, continental breakfast, boxed lunch (selection made at registration), taxes, and applicable fees. No refunds. Registration must be completed by the deadline, no payments will be accepted on site.

  • View the Agenda

  • View selected USPS OIG reports related to Postal 360


Presentation Slides

Module 1: What to do About Service?

Module 2: How Have Costs Changed Over Time?

  • Considerations on Costing: Measuring the Sources of Change in the Postal Service's Product Costs - Michael Bradley

Module 3: What Options for Postal Pricing?



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