Global e-commerce, a market valued at over $1.2 trillion USD, has allowed businesses to access new opportunities for selling their goods and services abroad, giving them a channel to reach new customers beyond their own borders. More than half of U.S. online merchants sell their products overseas, and global B2C e-commerce sales in the United States are supposed to reach $370 billion by 2017. Nevertheless, there are still major operational, logistical, regulatory, security, and cultural challenges preventing retailers, especially small retailers, to fully harness the potential of global e-commerce. At a forum on March 26, 2015,, representatives from the domestic and international postal industry, e-commerce experts, and service providers analyzed these obstacles, discussed possible solutions, and explored opportunities for partnerships among the actors involved in the e-commerce value chain.
Our Hotline was launched in August 1997, shortly after our agency was established, to provide a vital communications link between the OIG and Postal Service stakeholders. The Hotline allows us to receive complaints from employees, customers, and the public.
Complaints include alleged...Read More