Tracking Delivery Failures
When you run a large operation or business, it’s just as important to know what isn’t getting done as well as what is. This very much applies to the U.S. Postal Service regarding its more than 233,000 delivery routes across the country.
The Postal Service is charged with delivering mail to every address on those routes six days a week. In fiscal year 2022, total volume of delivered mail was more than 127 billion individual pieces — letters, packages, periodicals, and more.
Sometimes, however, a route goes undelivered or partially delivered. On an undelivered route, no homes or businesses receive their regular daily delivery; on a partially delivered route, only some customers experience no delivery. Various reasons can be the cause — severe weather, for instance, or unavailability of carriers.
We recently looked at the Postal Service’s management of undelivered and partially delivered routes and found the agency has tools that identify delayed mail on routes, but the tools don’t identify the number of undelivered and partially delivered routes nationally. As we note in our recent audit report, one tool estimates potential route and delivery point failures but can’t identify undelivered routes.
We did, however, find opportunities for USPS to leverage existing tools and technologies to identify the actual number of undelivered and partially delivered routes. For example, the Postal Service could integrate delivery operations data with Informed Delivery. Also, data on delayed mail and undelivered and partially delivered routes could be used to notify customers of delays and service outages in near real-time. Notification of service interruptions is important to provide world-class, universal mail service.
Are there other areas where the Postal Service needs more management tools? Let us know in the comments below.
IMPORTANT - PLEASE NOTE: Complaints about the Postal Service — including lost, stolen or mishandled mail — that are unrelated to the content on this page will not be posted. Please visit the Contact Us page for information on where to file formal complaints with our agency or the Postal Service.
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We submitted a signed "signature release" for our large post office box when we started it. Yet, we're constantly having to go stand in line to pick up envelopes that could have been placed in our box. (This is particularly cumbersome when there's only one clerk working the counter.)
Oddly, the other post office (where we also have the same identical box) has no problem honoring the signature release. We rarely have to go to the counter to pick up an envelope requiring a signature...because our signature is already on-file.
I don't understand why the policy is being followed differently from one post office to the next. Which post office is mistaken? And how is the best way to communicate that to the box clerk so that we can get it resolved?
So now the homemade bread that I mailed to my son-in-law and grandchildren looks like they won't receive it until tomorrow. Being homemade there aren't any preservatives in the bread. I have no idea what the condition of the bread will be.Or why it was sent to Georgia especially with the package marked as perishable.
Delivery issues regarding m66 hwy mail lady,
She has harassed my family because she simply wanted to buy our home I guess....
Issues 2....no package delivered due to pets, so worked with them and did my best not to let the dogs out, also made the first acre or my 4 acres unaccessible to my pets via electric fence, was told about the pet policy and I understand it...it makes everyone safer so respect.
Delivery issue 3, again regarding my pets, but this time I drove to the post office and retrieved my packages, I then proceeded to ask if I got a package delivery box and placed it at the end of driveway by mail box if that would work so I can still get packages, but the post master started getting pissed and said that the driver doesn't have to deliver packages even if she sees our dogs, this is frustrating because my pets have never even barked at her and like I said I have a whole acre of land that my pets cannot reach but if they are out it doesn't matter, ask what do I do then build a fence around my property? Her response was very unprofessional....she said yes but if she can still see my dogs she doesn't have to deliver, I am not the only people dealing with this post office, check out the Google reviews, tells you everything you need to know....something needs to be done about this regarding strictly package delivery boxes that are in a designated safe location for driver to deliver packages regardless of my pets....I mean a whole acre of land should be safe enough for a mail person to deliver a package in a delivery box, maybe double fines if mail carrier is bitten as they are placing packages in a designated safe spot, maybe even have residence sign agreement with post office regarding this....idk just trying to get my packages and still have mail people feel safe
I tested it this past 10 days. I had my mail held. After 10 days I had one piece of mail that was from my lawn guy , a bill for cutting the lawn, which I promptly paid in-line. By mail I’ll include all the discounted classes of mail which go into the circular file.