Here’s a list of concerns outside of our jurisdiction that we frequently encounter. We’ve provided some links/answers on where best to get help. Please keep in mind the OIG is independent agency of the Postal Service and unfortunately can’t help you with day-to-day mail delivery and customer service issues.
I’m having a problem with the delivery of my mail.
If your mail is arriving late, being misdelivered, or you are having a problem with an attempted delivery, please contact your local post office, your local Postal Service Consumer Affairs office or you may file a complaint online.
My mail has been lost or delayed.
If you have a tracking number, use the USPS Tracking System. You can also file a claim for the lost/delayed mail. Or call the U.S. Postal Service Domestic & International Tracking department at (800) 222-1811.
My mail was damaged.
Contact your local Postal Service Consumer Affairs office, or file a claim.
I have a question about International Shipping.
Call the U.S. Postal Service Domestic & International Tracking department at (800) 222-1811.
My letter carrier won’t pick up my outgoing mail.
Your carrier may not be required to do so if they don’t have mail to deliver to your address. To find out, contact your local Postal Service Consumer Affairs office.
My letter carrier doesn’t deliver my mail every day.
Please contact your local Postal Service Consumer Affairs office or you may file a complaint online. If you suspect mail theft by your letter carrier, please file a complaint with us online. If you suspect mail theft by a non-postal employee, such as a neighbor, please contact the Postal Inspection Service.
Change of Address Request.
You can start the process online, where you can also view, update, or cancel your request. For other related questions, call your local Postal Service Consumer Affairs office.
I have a customer service issue/complaint to report.
Please contact your local post office, your local Postal Service Consumer Affairs office or you may file a complaint on line.
I have a complaint regarding service I received at a Post Office.
Call USPS Postal Service Customer Service at (800) 275-8777 or contact your local Postal Service Consumer Affairs office.
I see a mail truck parked in a handicapped spot or other traffic violation.
Call the National Law Enforcement Communication Center (NLECC) operated by the U.S. Postal Inspection Service at (877) 696-5322. NLECC will contact the appropriate facility to respond.
I believe I’m a victim of Identity Theft.
If you are a victim of identity theft and believe the U.S. Mail is involved, please file a report online or call your nearest Postal Inspection Service office or your local police department.
How do I report Mail Fraud?
There are a wide variety of mail fraud schemes ranging from employment fraud to sweepstakes and lottery fraud. Click here for a complete list. If you feel you’ve been victimized in a fraud scheme that involves the U.S. Mail, submit a Mail Fraud Complaint Form to the Postal Inspection Service.
I received an unsolicited email from your office asking for personal information. What should I do?
Our office will not send you an unsolicited email regarding mail delivery or asking individuals for personal or financial information. These are bogus/spam email and phishing schemes. If you receive an email claiming to be from our office, our Inspector General, or the Postal Service, please report it to the U.S. Postal Inspection Service and then delete the email and take no further action.