Sometimes our auditors look at specific incidents or facilities. Other times, especially when concerns are raised, we examine broader, more systemic issues. So, what did we do when more than 70 members of Congress asked us to look into the persistent declines in on-time mail delivery in 17 postal districts? We opened one heck of an audit. In our recently released report, we examined the full mail cycle – mail processing, transportation, and delivery – of First-Class Single Piece letter mail. We