Because of the pandemic, the U.S. Postal Service had to suspend walk-in passport application services and require appointments be made in advance. Add in a drop in international travel, again because of the pandemic, it’s no real surprise USPS experienced a 34 percent drop in passport application revenue from fiscal year 2019 to 2020. Still, we wanted to see if there were opportunities to improve the Postal Service’s overall passport application acceptance operations. Our recent audit report di