Below is a list of our open audit recommendations. When a report is issued, the Postal Service responds to each recommendation, and if there is agreement, it provides a corrective action plan with a date of planned implementation. We request written confirmation from the Postal Service when those corrective actions are completed and evaluate this information and provide concurrence when the recommendation can be closed.
If the Postal Service disagrees with a recommendation, we work towards agreement by elevating discussions between USPS and OIG management. Any recommendations that the Postal Service does not act on remain open and are reported to Congress until a resolution is achieved.
Design and implement risk management and general support system policies, procedures, and processes that address National Institute of Standards and Technology Special Publication 800-53, Rev. 5.1, Rel. 5.1.1 control requirements.
$0
Closed
Agree
2
Design and implement Supply Chain Risk Management policies, procedures, and processes that address National Institute of Standards and Technology Special Publication 800-53, Rev. 5.1, Rel. 5.1.1 control requirements.
$0
Open
Agree
3
Develop and implement agency-wide Configuration Management policies, procedures, and processes, that address applicable National Institute of Standards and Technology Special Publication 800-53, Rev. 5.1, Rel. 5.1.1, control requirements.
$0
Open
Agree
4
Develop and implement agency-wide identity access management policies, procedures, and processes that address applicable National Institute of Standards and Technology Special Publication 800-53, Rev 5, Rel. 5.1.1, controls requirements.
$0
Closed
Agree
5
Develop and implement agency-wide data protection and privacy policies, procedures, and processes that address applicable National Institute of Standards and Technology Special Publication 800-53, Rev. 5, Rel. 5.1.1 control requirements.
$0
Open
Agree
6
Develop and implement agency-wide Security Training policies, procedures, and processes that address applicable National Institute of Standards and Technology Special Publication 800-53, Rev. 5.1, Rel. 5.1.1, control requirements.
$0
Open
Agree
7
Finalize and implement its Information Security Continuous Monitoring plan and update the plan and any additional procedures and processes to address applicable National Institute of Standards and Technology Special Publication 800-53, Rev. 5, Rel. 5.1.1, control requirements.
$0
Closed
Agree
8
Develop and implement agency-wide incident response policies, procedures, and processes that address applicable National Institute of Standards and Technology Special Publication 800-53, Rev. 5, Rel 5.1.1, control requirements.
$0
Open
Agree
9
Develop and implement agency-wide contingency planning policies, procedures, and processes that address applicable National Institute of Standards and Technology Special Publication 800-53, Rev. 5, Rel 5.1.1, control requirements.
Develop a process to monitor sorting and delivery center management's consistent use of the Mail Arrival Quality/Plant Arrival Quality system to report issues with the mail arrival profile.
$0
Closed
Agree
2
Develop a training for all sorting and delivery center supervisors specific to the network changes/impacts, including techniques to properly supervise route performance, and require all sorting and delivery center supervisors to complete.
$1,420,862
Open
Disagree
Agree
3
Clearly define the parameters for appropriate staffing levels at sorting and delivery centers to meet the Small Delivery Unit Sorter operational throughput goal.
$0
Closed
Disagree
Agree
4
Develop a plan for sorting and delivery centers to maintain the correct number of staff, aligned properly across the various processing tasks, for the Small Delivery Unit Sorter.
$0
Closed
Disagree
Agree
5
Develop an automated process within the Rural Route Evaluation Compensation System to make necessary adjustments to reduce the number of overburdened rural routes.
$0
Closed
Disagree
Agree
6
Finalize the ongoing review of sorting and delivery center routes and make necessary adjustments to reduce the number of overburdened rural routes.
Verify that the manual letter operation has a designated employee to monitor mail entering the unit on a daily basis at the Denver Processing and Distribution Center.
$0
Closed
Agree
2
Verify delayed mail counts are completed and entered correctly into the Mail Condition Visualization system at the Denver Processing and Distribution Center.
$0
Closed
Agree
3
Use the Mail Arrival Quality/Plant Arrival Quality system to communicate and resolve issues with Express Mail arriving late from delivery units.
$0
Closed
Agree
4
Verify proper placarding procedures are followed at the Denver Processing and Distribution Center.
$0
Closed
Agree
5
Complete a review of transportation schedules and identify and implement actions to address transportation needs at the Denver Processing and Distribution Center.
$0
Open
Agree
6
Coordinate with the Denver Network Distribution Center to determine and implement optimal transportation schedules and reduce the number of canceled outbound trips.
$0
Open
Agree
7
Consistently meet load and unload scan goals at the Denver Processing and Distribution Center.
$0
Closed
Agree
8
Verify training is provided to registry clerks and supervisors on the procedures for the daily verification of receipt of registry pouches and reporting of missing registry pouches at the Denver Processing and Distribution Center.
$0
Closed
Agree
9
Ensure doors and entryways to the dock and workroom floor are not blocked at the Denver Processing and Distribution Center.
Reiterate arrow key security policies and responsibilities to managers and supervisors in Chicago, IL.
$0
Closed
Agree
2
Confirm all arrow keys are accurately recorded in the Retail and Delivery Analytics and Reports system and, when necessary, reported to the Postal Inspection Service.
$0
Closed
Agree
3
Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act.
$0
Closed
Agree
4
Reiterate registry cage security policies and responsibilities to managers and supervisors at the Mount Greenwood Station.
$0
Closed
Agree
5
Establish procedures to complete annual safety inspections, remediate deficiencies, and document the results for the blue collection boxes.
Implement a plan when deploying future
Matrix Regional Sorters to provide necessary training to maintenance staff
for a smooth and timely transition from contractor support.
$2,217,348
Open
Agree
2
Define needed maintenance tasks for both the contractor and Postal Service staff to perform, including the timing and frequency of assigned/required maintenance tasks for the Matrix Regional Sorter.
$0
Closed
Agree
3
Analyze the Matrix Regional Sorter performance to determine if goals are attainable and, if not, determine
realistic goals for each facility with a Matrix Regional Sorter, updating any cost savings projections if necessary.
$0
Closed
Agree
4
Direct local management to oversee staff who are assigned to place mail onto the conveyor system to ensure they know the proper procedures, including the types of mail that must be removed before entering the MaRS.
$0
Closed
Agree
5
Identify and correct the causes of damaged mail from the MaRS. Additionally, develop a plan to track mail damaged on the MaRS and evaluate if changes made have decreased the amount of mail damaged.
$0
Closed
Agree
6
Develop a strategy for monitoring and addressing congestion on the MaRS, including continuing to refine flow control.
$0
Closed
Agree
7
Create an action plan to address the causes of mail being resorted on the MaRS and reduce the amount of mail needing to be resorted and relabeled.
$0
Closed
Agree
8
Create a plan to identify and eliminate Express Mail processed on the MaRS.
$0
Closed
Agree
9
Instruct local management to create a plan to sweep for leftover mail regularly on and around the MaRS.
Apply captured but previously unused weights and dimensions on shortpaid merchants' packages to identify and collect past shortpaid revenue.
$ -
Closed
Agree
2
Establish procedures to conduct periodic reviews for compliance with merchant information requirements and address noncompliance within a reasonable timeframe.
$0
Open
Agree
3
Establish procedures to ensure it provides a clear indication of when and where the Postal Service takes custody of all ePostage packages, monitor compliance with its procedures, and notify merchants of noncompliance.
$0
Closed
Agree
4
Conduct a Stand-Up Talk to promote use of the ePostage scanning procedures, including scan forms or alternative.
$0
Closed
Agree
5
1) Establish automated processes to identify merchants that shortpay,
2) Create and issue automated noncompliance notifications to merchants when applicable, and notify label providers of merchant noncompliance.
$0
Closed
Agree
6
Establish automated processes to identify merchants that shortpay, and create and issue automated noncompliance notifications to merchants and label providers, when applicable.
$0
Open
Agree
7
Establish guidelines outlining quantifiable conditions for issuing noncompliance notifications to merchants and related timelines, notifying the label provider of mailer noncompliance, and suspending mailers' accounts.
Provide oversight and implement additional monitoring controls that verify Election and Political Mail policy and procedures are being followed at all facilities. controls that verify Election and Political Mail policy and procedures are being followed at all facilities.
$0
Closed
Agree
2
Update the Operational Clean Sweep Search Checklist to include the Low-Cost Reject Encoding Machine and manual operation areas.
$0
Closed
Agree
3
Work with Divisional Directors and District Managers at all the facilities to provide stand-up talks and training to all employees and maintain evidence the training was conducted as well as post the stand-up talks and relevant procedures around the workroom floor.
$0
Closed
Agree
4
Clarify the pitch-catch-clear process to include timeframes and the elections for which this process is required.
$0
Closed
Agree
5
Develop and implement a process for delivery units to segregate Election Mail identified as Postal Automated Redirection System Mail prior to sending it back to a mail processing facility.
$0
Closed
Disagree
Agree
6
Evaluate the postmarking policy and adjust as necessary to ensure that all mail-in ballots receive a postmark.
$0
Open
Disagree
Agree
7
Clearly communicate the postmarking policy to all operations.
$0
Closed
Agree
8
Develop and implement a plan to communicate Election and Political Mail processing, transportation, and delivery processes to any facilities impacted by the Local Transportation Optimization initiative, including those with mail that crosses state lines.
$0
Closed
Agree
9
Create a plan so that the Regional Processing and Distribution Centers have appropriate procedures and resources in place to prioritize election and political mail processing.
$0
Closed
Agree
10
Pause implementation of Delivering for America initiatives during September through November 8, 2024.
Establish informed baselines for future sites that align with schedule management best practices.
$0
Closed
Disagree
Agree
2
Improve schedule management for charging station construction by using a project management system and related analytics to record dynamic updates, centralize information, and analyze performance to inform future construction baselines.
$0
Open
Agree
3
Evaluate whether contractual assistance is needed for its deployment effort, including aligning the Postal Service's schedule management with best practices.
Conduct route reviews for all routes in the Puerto Rico District, create a prioritized list of routes needing adjustments based on the reviews, and coordinate with Headquarters Delivery Operations to create a plan to perform the necessary adjustments.
$0
Open
Agree
2
Train management at all delivery units in the district on the proper procedures for identifying, quantifying, and reporting delayed mail.
$0
Closed
Agree
3
Train all employees on standard operating procedures for package scanning and handling at the Bayamon, Toa Baja, and the Guaynabo Post Offices and monitor for compliance.
$0
Closed
Agree
4
Verify all employee barcode information is securely stored at the Guaynabo Post Office.
$0
Closed
Agree
5
Train management at the Bayamon, Toa Baja, and Guaynabo Post Offices on the proper procedures for arrow key management.
$0
Closed
Agree
6
Verify arrow keys are properly managed and confirm missing keys are reported to the U.S. Postal Inspection Service for the Bayamon, Toa Baja, and Guaynabo Post offices.
$0
Closed
Agree
7
Develop a plan to monitor and enforce compliance with timekeeping record requirements at the Bayamon, Toa Baja, and Guaynabo Post Offices.
$0
Closed
Agree
8
Verify unit management completes the process for removing the employee from the rolls that was identified as not reporting to work at the Toa Baja Post Office.
$0
Closed
Agree
9
Address all remaining building safety, security, and maintenance issues identified at the Bayamon, Toa Baja, and Guaynabo Post Offices.
$0
Closed
Agree
10
Verify that all Contract Delivery Service route carriers and their assistants at the Toa Baja and Guaynabo Post Offices possess a valid Postal Service photo identification badge.
