• Project Title:
  • Review of the National Change of Address and Movers Guide Online Applications
  • Start Date:
  • Monday, May 24, 2021
  • Estimated Report Release Date:
  • February 2022

How Effectively is USPS Managing and Monitoring Change of Address Applications?

The change of address (COA) process, which can be done online or at a post office, is important to ensure customers continue to get their mail, but this information is also vital for business mailers who rely on accurate addresses to reduce undeliverable mail. National Change of Address (NCOA) is the database of record for all COA requests.

 
  • Project Title:
  • Procurement and Management of Cybersecurity Tools
  • Start Date:
  • Monday, May 24, 2021
  • Estimated Report Release Date:
  • February 2022

How Effectively Does USPS Procure and Manage Cybersecurity Tools?

The Postal Service faces ongoing cyber threats such as system or network tampering, malware attacks, and credential theft that could directly affect its customers, partners, and employees. It is predicted that in 2021, worldwide cybercrime damages will cost $6 trillion annually.

 

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