• Project Title:
  • Missent Mail in the U.S. Postal Service
  • Start Date:
  • Tuesday, July 14, 2020
  • Estimated Report Release Date:
  • February 2021

How Does Missent Mail Affect the U.S. Postal Service's Service Standards?

Mail is considered missent when it is sent to the wrong processing and distribution center or delivery unit. For example, mail originated in Albany, NY, addressed to Tampa, FL, but was received in San Francisco, CA. In 2019, the OIG surveyed postal managers, and they named missent mail as a top reason the Postal Service is not meeting service standards.

 
  • Project Title:
  • Employee Exit Process
  • Start Date:
  • Wednesday, June 17, 2020
  • Estimated Report Release Date:
  • January 2021

Does the Postal Service Have an Effective Employee Exit Process?

Exit processing refers to procedures followed when an employee separates from the Postal Service. Separations are personnel actions that result in taking the employee off the rolls of the Postal Service. Procedures vary depending on the employee (i.e., staff or contractor) and the reason for the separation.

 

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