Mail is considered missent when it is sent to the wrong processing and distribution center or delivery unit. For example, mail originated in Albany, NY, addressed to Tampa, FL, but was received in San Francisco, CA. In 2019, the OIG surveyed postal managers, and they named missent mail as a top reason the Postal Service is not meeting service standards.
- Project Title:
- Missent Mail in the U.S. Postal Service
- Start Date:
- Tuesday, July 14, 2020
- Estimated Report Release Date:
- February 2021