October 8, 2021 (RISC-WP-22-001)

  • Employees’ online ratings of the Postal Service have stayed the same or declined between fiscal year (FY) 2016 and FY 2021; reviewers spoke favorably about the Postal Service’s pay and benefits but complained about long work hours and a lack of work-life balance.
  • Turnover is relatively low among career employees, who rated the Postal Service higher than their non-career counterparts did every year and were more likely to recommend USPS to friends.
  • The Postal Service has been trying to reduce its non-career churn for years by measuring turnover, implementing target rates, and beginning an initiative on non-career retention within the first 90 days of hiring.

More than 644,000 Postal Service employees complete the vital work of delivering mail and packages to households throughout the country. The OIG was interested in examining the views of career and non-career postal workers — temporary employees who do not receive the same benefits as career employees — regarding the Postal Service as an employer. The OIG analyzed ratings and reviews from current and former postal workers on popular job-related websites, as well as results from official USPS internal surveys and data.

Like those of comparable organizations, USPS’s ratings have stayed the same or declined over the past six years. The OIG found that, for example, career employees on Glassdoor rated the Postal Service more favorably than non-career employees did for each of the years between FY 2016 and FY 2021. Among non-career employees, low ratings (1 or 2 stars out of a possible 5) outnumbered high ratings (4 or 5 stars) every year. In addition, non-career employees indicated they were less likely to recommend the Postal Service as an employer compared to career employees for each of the past six fiscal years.

The Postal Service has taken steps to study the employee experience. It has tracked employee turnover, measured engagement via the Postal Pulse survey, and implemented monthly non-career surveys. As the Postal Service continues its endeavors to reduce employee churn, online employee ratings present another opportunity to gather employee views.

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Comments (11)

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  • anon

    I would like to give Kelly, I don't know her last name, a postal employee at the Centerville, Georgia post office 32028 a 5-star rating, she was extremely helpful when I went in there yesterday and she went way out of her way to help me Resolve my problem. Thank you Kelly you deserve it.

    Nov 18, 2021
  • anon

    The Postal service is basically a 3rd world sweatshop. No one cares long as they get their mail.

    Nov 09, 2021
  • anon

    That is very true. Non career employees don't take the job to heart. However, most all career employees know what to do and strive very hard to serve their customers with pride integrity and excellence.

    Nov 12, 2021
  • anon

    Every agency including the ‘OIG’ is in on the racket. They’ve turned a blind eye to the rampant nepotism and cronyism that has buried this failure of a company for decades. Anytime you report anything it is just a heads up instead of an opportunity to deal with the root of the problem. Every post office still hides undelivered first class mail in their stations safe and distribution centers are instructed to load mystery trailers up with excess mail for stations cutting back on OT needed to compensate for incompetent nepotistic management. These trucks are parked among dozens of others and literally hide the mail for thousands of our customers so that someone’s auntie, uncle, niece, nephew can meet their OT numbers and keep climbing the nepotism ladder. I have one purpose in life and that is to make sure every Postal customer in America knows this. Management and rigged inspection agencies should be the sole focus of congressional inquiries. Congress should start sending out test cases to test OIG response and procedure and look for disparities in these procedures by region and office. The Great Lakes Central offices are hands down the most corrupt in the nation along with their inspection agencies staffed by managements spawn.

    Oct 18, 2021
  • anon

    It is so very true that "They’ve turned a blind eye to the rampant nepotism and cronyism that has buried this failure of a company for decades". A vast majority of people that have been promoted to managers didn't know what they were doing when they were working in the craft and were promoted through nepotism and cronyism. Therefore, they don't have a clue as to what the duties really entail. They treat their workers with such disrespect that it makes it hard for the rest of us workers to have a good opinion of them and our job. They should have to go through managerial training for a long period of time and be graded by competent instructors and not passed if they don't understand the meaning of "Management".

    Nov 12, 2021
  • anon

    I encourage the USPS Inspector General to take a look at the messages we receive on the scanners. Today's was all parcels had to be scanned delivered by 7:55 pm they used to say 8 pm. Yes that means mail is curtailed so all parcels will be delivered. USPS management shouldn't encourage this approach and we carriers should be delivering everything not choosing packages over mail. Upper management flip flops on the issue and it seems supervisors just want to go home after 8 hours and then discipline carriers for bringing mail back.

    Oct 13, 2021
  • anon

    I put in 35 years as a letter carrier. I can say unequivocally that it is truly a horrible job. Total incompetence by worthless management. Constant daily harassment, forced overtime of almost 70 hours a week. In the end, the sorry bastards have stolen over $400,000 from me since 1995. Every single month my retirement check is $1,000 less than it should be. I gave that miserable job my very best every single day regardless how horrible the weather was. If you want to give up any semblance of a family or personal life, then the USPS might be the very best place for you! I HATE THE UNITED STATES POSTAL SERVICE!!!!!’

    Oct 11, 2021
  • anon

    But did nepotism and cronyism riddled management meet their numbers by cheating you? That is all the OIG cares about.

    Oct 18, 2021
  • anon

    Glad you mentioned the Postal Pulse.... You did point out inferences based on those responding to the Postal Pulse......BINGO.....You missed the most important statistics which put management in a highly unfavorable light... What percent of eligible employees actually return the survey?...Over the years how has that number fallen?... The pulse is supposed to measure engagement and employees are showing their feelings on engagement by not participating... Even one union tells its members NOT to help management in the farce of the pulse... Why don't you look into the whole Postal Pulse program?...That will show you true answers to employees feelings about working in usps...

    Oct 11, 2021
  • anon

    The Postal Pulse is indeed a sham. I'll bet that a great majority won't fill them out because we know they are going to just pick the favorable highlights and overlook all the bad things that we report in the "Pulse".

    Nov 12, 2021
  • anon

    Career employees have more of a reason to stay. Non Career are sometimes bullied because they are new. Some Career take advantage and call out constantly. Supervisors put their work on lazy workers who have zero management skills. This place is a business nightmare.

    Oct 08, 2021