The U.S. Postal Service’s Recognition and Awards Program is intended to recognize employees who have demonstrated outstanding performance, superior competence, or had some other significant accomplishment. For fiscal years (FY) 2018 to 2021, the Postal Service presented 133,330 awards totaling over $76.8 million.

What We Did

Our objective was to assess the Postal Service’s effectiveness in managing its Recognition and Awards Program. We reviewed FY 2018 through FY 2021 recognition and awards data from the eAwards system.

What We Found

Postal Service management could improve controls to effectively manage its Recognition and Awards Program. Specifically, 271 employees inappropriately submitted and approved 10,035 awards totaling $9.1 million; six employees submitted seven awards for themselves totaling $2,598; and 254 employees submitted 598 reciprocating awards for each other totaling $820,128. We also found that management approved 36,959 of 53,377 judgmentally selected awards with inadequate or insufficient justification narratives in the eAwards system. Additionally, management did not audit its awards program.

These conditions occurred because management did not adequately implement or execute existing system controls or review them. Additionally, they did not provide employees with formal training on the awards program and did not properly review award justification narratives before approval. In addition, the policy was unclear on the awards’ audit requirement, and did not have procedures in place to audit the awards for fairness. As a result, we estimated the Postal Service incurred $8.2 million annually in questioned costs.

Read Full Report

Audit Resolution -- Recommendations 1 and 2

Audit Resolution -- Recommendations 1 and 2 -- OIG Response

Comments (5)

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  • anon

    How do I get my postal carrier nominated? She's the best!!

    Oct 05, 2022
  • anon

    Our rural carrier is an outstanding friendly fellow who goes the extra mile for his customers and is always pleasant. He’s polite and efficient, thoughtful and helpful.

    Sep 02, 2022
  • anon

    Hi, I'd like to let you know what an asset Jessica is at the Middle Island, NY 11953 office. She has consistently gone above and beyond assisting me with several issues this year, sometimes even on her own time. She is always cheerful and accommodating. She really is one of your best, and I hope she can be recognized for that. Thanks! Beth

    Aug 17, 2022
  • anon

    Far too often we forget to acknowledge the really important people who not only do their jobs and do them well, but go above and beyond. The employees that consistently value hardwork, professionalism, loyalty and service in a time where that work ethic seem less and less common. As a small business owner myself, I am intimately familiar with this. Jorge Aleman in Ocala, Fl works for the US postal office in and he embodies everything an employer or customer dreams of when it comes to getting the job done. I am positive he is on a first name basis with the majority of his route. I know for a fact many of them have his personal contact information & when they go out of town, he takes special care of those packages for them at their request. I know that one of his rounds is in an elderly retirement community and he make sure that the residents to no longer can walk to the mailbox get their mail every day. When he got Covid recently and was out of work for two weeks, he spent several days upon his return checking in with people and helping them fix many problems that went wrong in his absence. This includes redirecting address changes and deliveries made in error. I realize that these are small things. But if I have learned anything about people, it is that when those things are remembered, they feel important and special. The little things he does make our community and many others feel like he cares and that we matter. You can't teach tha. It’s the kind of quality, service and character that should be acknowledged and celebrated in others. We are beyond lucky to have him, please let him know & do not let him forget it! The Oliva’s se 19th Cir

    Aug 11, 2022
  • anon

    A rural mail carrier found my 82 year old dad today after he had fallen. She went way above and beyond. What can we do to reward her for what she has done? She is a huge asset to the Postal Service!

    Jul 20, 2022