The U.S. Postal Service contracts for professional, technical, and information technology related services to supplement its workforce and support its operations. For service contracts, the contracting officer (CO) assigns key contract personnel to labor categories that are designated as essential, and which have qualification requirements. The supplier is required to submit a proposal identifying key personnel and their qualifications. Substitutions of key personnel can be made if approved by the CO in writing and should be documented in the contract file.

What We Did

Our objective was to determine whether the Postal Service has effective controls to ensure supplier compliance with contract requirements for key personnel qualifications and substitutions. For this audit, we chose a judgmental sample of 19 suppliers with a spend of about $411.7 million that were not recently audited by the Postal Service Office of Inspector General (OIG) and had invoices in both fiscal years.

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